Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass
Gainsight
MARCH 27, 2025
According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Previously NRR was the favored metric, but weve seen a shift toward GRR recently.
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