Mon.Nov 28, 2022

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Sample Ratio Mismatch: What Is It and How Does It Happen?

AB Tasty

A/B testing can bring out a few types of experimental flaws. Yes, you read that right – A/B testing is important for your business, but only if you have trustworthy results. To get reliable results, you must be on the lookout for errors that might occur while testing. Sample ratio mismatch (SRM) is a term […].

Testing 52
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Product, dance, and pockets of brilliance by Pippa Topp

Mind the Product

In her keynote session at #mtpcon London 2022, Pippa Topp, Interim Head of Product at Charlotte Tilbury, talks about product and creating pockets of brilliance. Watch this video or read on for key highlights from the talk. Pippa started her career as a project manager and never wanted to be a product manager. She had [.] Read more » The post Product, dance, and pockets of brilliance by Pippa Topp appeared first on Mind the Product.

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412: Five keys to unlock your confidence – with Dr. Joan Rosenberg

Product Innovation Educators

How product managers can build authentic confidence. Today we are talking about how to unleash confidence. As product professionals, we need authentic confidence. Joining us is Dr. Joan Rosenberg, a cutting-edge psychologist known for her work in communication, confidence, resilience, authenticity, and grief. She is frequently sought by media and companies to speak and train on these topics.

Books 103
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Close-Ended Questions – How to Get Quality Insights for Your Customer Feedback

Usersnap

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How Interactive Self-Serve Guides Help You Elevate Customer Experience

Userpilot

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What’s worse, there’s no one-size-fits-all approach—you’ll often find yourself needing multiple service channels.

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Too Many Churned Users? How to Minimize Churn in SaaS

Userpilot

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. 6 strategies to improve your churn rate and retain more of your customer base.

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The Top 3 OKR Templates for Product Operations

Dragonboat

OKRs Defined One of the most popular goal-setting frameworks used by product teams is objectives and key results (OKRs). OKRs help you track progress, create alignment, and encourage engagement around measurable results. It is a collaborative methodology that allows teams to set meaningful, audacious goals. In this blog post, we will cover the common challenges […].

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Reengaging Churned Customers: 10 Ways to Win Them Back

Userpilot

Did you know reengaging churned customers is possible? Companies lose revenue because they mistakenly think churned users are gone forever. It’s true that you can’t win back everyone that goes radio silent or deactivates their accounts, but the right strategy will help you regain many of them. This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use.

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Automate Customer Feedback: The Benefits, Types, Process [Best Tools Included]

Userpilot

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Automation is crucial for taking a customer-centric approach to product growth. But how can you leverage automation to gain an in-depth understanding of user sentiment ?

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.