ProductPlan

DECEMBER 18, 2019

If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. Without entertaining the downsides to our decisions, our prioritization process has large blind spots. Knowing how much time and how many people are required is useful data when weighing your options.

KPI 52

KPI Weak Development Team Customer Experience Travel 52

Alchemer Mobile

NOVEMBER 25, 2019

So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. You’re probably familiar with the terms “waterfall” and “agile.”

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends.

User Testing 91

User Testing Product Research UX Data Visualization 91