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Your Ultimate Guide to Agile Transformation

Agile Velocity

Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation. Establish mechanisms for collecting feedback from teams, stakeholders, and customers regularly. Use this feedback to identify bottlenecks, address issues, and refine processes iteratively.

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10 Ways to Utilize Customer Advocacy in Your Business

Usersnap

Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. You can also embed this step in your feedback loop.

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Locked-In Syndrome: What we can learn from Boeing’s 737 Max decisions

Radical Product

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. In the absence of a clear vision, and strategy, customer feedback can lead us astray.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. The post Verizon Makes a Super Apology but Consumers Block That Call appeared first on Feedback Loop.

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Verizon Makes a Super Apology but Consumers Block That Call

DISQO

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. The post Verizon Makes a Super Apology but Consumers Block That Call appeared first on Feedback Loop.

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Confronting Innovation Challenges: Behind AllianceBernstein’s Business Transformation Journey

DISQO

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences.

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Confronting Innovation Challenges: Behind AllianceBernstein’s Business Transformation Journey

DISQO

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences.