Product Innovation Educators

AUGUST 19, 2016

Should product managers be technical? Some stress technical skills and even engineering or computer science degrees. For some organizations, technical chops are most important for product managers, but this is not the norm. Read just how technical (or not) you need to be… https://under10consulting.com/articles/technical/.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. We’ve been isolated due to COVID. We can be a positive energizer or a negative energizer. As a result, resignation rates have been on the rise – a record number of 4.53

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. Sephora used Aha! Everything in Jira appeared in Aha!,

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userzoom

MARCH 28, 2018

How long before UX truly takes a central position within organisations? When we talk about the companies making great strides in UX, there are certain obvious tech giants who we hear about all the time, but is there anyone we should be talking about who we’re not really hearing about yet? Paul: Oh, absolutely.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done. You need to do a bit of due diligence on the different types of products or features.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. It’s not just for retail or airlines or telcos. Julien: Indeed.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. You also benefit from advanced segmentation and product analytics so you can create positive, targeted customer experiences. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. Three reasons companies get this stuff wrong. 2 First-mover disadvantage. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Coalition

SEPTEMBER 21, 2023

Both are a team sport Both require teamwork to succeed Both require adaptable strategies and tactics tailored to the situation Both are goal-oriented Both need everyone to play their position And both go horribly wrong when the team is not working as a cohesive unit with a strategy. The desired outcome is a product in itself.

Roadmap 111

Roadmap Onboarding KPIs Customer Feedback Customer Experience 111

Userpilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Easy to create flows, even for non-technical team members. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. And enterprise tech companies hire high-powered sales teams. Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Mostly they are related to complications for non-technical people and instability. You can find more reviews on G2 or Capterra. – Samantha L.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. Overall users feel positive about Appcues. What users say about Appcues?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are the main ones you should consider: There’s a steep learning curve and a fair amount of technical knowledge required to create WalkMe user guides and get them implemented the way they’re intended. Here are some reviews from real users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. Not convinced?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

However, you can neither build a resource center with Appcues nor design transition actions like driven actions, scroll position, or page change. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Overall users feel positive about Appcues. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. You can find more reviews on G2 or Capterra. Pros of Spekit? What users say about Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. You can find more reviews on G2 or Capterra. – User in Airlines/Aviation / Mid-market.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit reviews. You can find more reviews on G2 or Capterra. What is Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Modus Create

MARCH 16, 2020

The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers. Liquidity: The economic downturn of capital markets combined with a reduction in production due to limited inventories and production slow down impact businesses’ access to credit.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Technical knowledge is required to get the maximum out of this product. What users say about UserGuiding?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52