Intercom, Inc.

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster. Why is Delta faster on this?

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

JUNE 19, 2018

In the new book Human + Machine , Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI will flourish in the years to come – transforming everyday customer service in the process. These changes can already be seen at companies such as Dutch airline KLM.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. Then chose some more specific names and stick with them. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. It took a week, but the feedback came back overwhelmingly positive. Add-on details are not critical, but it’s nice to show you have ideas on what makes a great customer experience.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

Dear Strategy

DECEMBER 31, 2020

We’ve forced several industries (airlines, public transportation, theaters, restaurants, bars – just to name a few) to rethink any strategy that involves packing humans together into inhumanely tight spaces. We’ve realized that we can probably survive on a little less toilet paper and paper towels!

Education 52

Education Airlines Transportation Certifications 52

ProductPlan

DECEMBER 30, 2019

Or do you position your product as a premium good, with a high enough price tag to return a tidy profit on every sale? How competitors position their solutions. How a product is marketed, priced, positioned, and packaged is intrinsically linked to the overall experience. It requires participation from other stakeholders.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. And the negatives stand out much more than the positives. Look at what must be true for your product to be successful.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Idea generator, collaborator, problem solver, pilot maker, team builder, resource leverager, … Interestingly, some state governments have CINO positions too. What is a Chief Innovation Officer?

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

Amplitude

JULY 29, 2020

It includes the position of troops, the features of the landscape and any obstacles in your way.” For example, Mexican airline Volaris used cohort analysis through Amplitude to find which routes and users were most likely to get seat upgrades, and then deployed targeted campaigns. This grew seat selection upgrades by 25%.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

nulab

MAY 10, 2019

The financial and legal support your business needs to ensure it’s well-positioned to make good business decisions. A motivated workforce with low turnover is especially important for businesses that provide in-person services, such as a bar or an airline, where the employees are a key part of the service. Firm Infrastructure.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios. Zenka graduated from Northwestern University with a Bachelor’s of Science and honors in film.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. And the negatives stand out much more than the positives. Look at what must be true for your product to be successful.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. And the negatives stand out much more than the positives. Look at what must be true for your product to be successful.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

UX Studio

JULY 4, 2018

Same goes for airline in-cabin training. Note symptoms and causes (such as frame rate, sudden acceleration, session length, standing versus seated position, the age of the participant) and do not proceed without getting them fixed. An interesting but surprising example: it can be useful for curing phobias!

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Userzoom

MARCH 28, 2018

How long before UX truly takes a central position within organisations? If I say United Airlines to you, I bet you don’t think of how marketing wants you to think of United Airlines. And as a result, producing an outstanding experience is one of the best ways of ensuring a positive brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). When thinking of a loyalty program the first thought that comes to mind is airline companies. Source: Insided.com.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Intercom, Inc.

FEBRUARY 23, 2022

We can be a positive energizer or a negative energizer. Liam: Before we get into it, could you tell us a little bit about your journey so far and how you got to this point? But if you pour salt water into the plant, the roots will recoil away because salt water is life-depleting.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. An overwhelming majority (88%) of respondents said they had a positive impression of the company’s brand after engaging with its articles.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

DECEMBER 13, 2018

John: Julien, you’ve been at Facebook for around eight years in a variety of different roles; could you give us a b of background on how you got to your current position? It’s not just for retail or airlines or telcos. Until you have that, optimizing for monetization doesn’t make a lot of sense. Julien: Indeed.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. Although disagreements can sometimes create tension and put employees in uncomfortable positions, they help us uncover where we went wrong. Eventually the airline sees accumulated miles piling up and becomes concerned.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

The Product Coalition

SEPTEMBER 21, 2023

Both are a team sport Both require teamwork to succeed Both require adaptable strategies and tactics tailored to the situation Both are goal-oriented Both need everyone to play their position And both go horribly wrong when the team is not working as a cohesive unit with a strategy.

Roadmap 122

Roadmap Onboarding KPIs Customer Feedback Customer Experience 122

The Product Coalition

DECEMBER 9, 2019

Market Positioning However as a business matures together with its brand, it would be meaningful for the business to establish its own web presence apart from the marketplace in order not to lose its brand equity.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. Does the candidate have skills or experiences that can transfer well into meeting the needs of the position? Set a standard and make it work for your team.

User Testing 168

User Testing Weak Development Team Customer Experience Airlines 168

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. You are then happy to lose ground on certain aspects of the product while you develop a defensible position in the market.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

JUNE 3, 2021

Des: I think there’s an interesting piece I observed at a lot of startups that I chat to, and I see it in Intercom from time to time too, the idea that any positive investment is, in some sense, a good investment. Yes, it’s positive, but it’s no longer performing anywhere near the same rate as it was. Paul: Yeah.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Mironov Consulting

JUNE 28, 2018

’ For airline reservation systems, perhaps ‘traveler’ and ‘booking agent’ and ‘airline CFO.’ We can’t position or sell or intelligently prioritize a backlog without knowing what each audience wants. Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mind the Product

NOVEMBER 20, 2018

Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group). The Romans had the Right Idea. Curious to Unlearn more?

Airlines 113

Airlines Leadership Customer Experience User Testing 113

Userpilot

MARCH 15, 2023

Overall users feel positive about Appcues. On the whole, users feel positive about Spekit – here are some examples summarizing some key points about its features and the value it offers. Most complaints about Spekit are about the upside bar positioning and some implementation issues. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52