Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? This is the main question we explore in this article. TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Finally, implement the solutions and monitor their impact. Let’s dive in, shall we?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. What is customer feedback? Let’s get right to it!

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. In this article, we will be covering everything you need to know about customer experience automation. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. What is customer experience (CX) in SaaS?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

MAY 30, 2023

The number of no-code analytics tools available for SaaS product teams increases steadily year after year. That’s one of the questions we answer in the article. No-code analytics tools allow you to track and analyze all aspects of user behavior. Why use no-code tools for analyzing product data?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. For example, contextual in-app guidance.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

MAY 10, 2023

These are the key questions our article explores. TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools can automate the creation of user personas. Let’s get right to it!

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Userpilot

MAY 16, 2023

In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. To use user experience data, segment customers to understand user behavior , detect friction points using funnel analysis, and analyze customer feedback. This, in turn, increases customer retention.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Experience 96

Userpilot

MAY 7, 2024

You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track. To collect VoC insights, you can: Use in-app surveys.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? This article is for you if the above describes your situation. The main way SaaS companies determine this risk is through in-app activities. Collect user feedback at every stage of the customer lifecycle. Analyze the feedback to pinpoint patterns that could lead to churn.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 22, 2024

More and more established businesses – even outside the SaaS industry – have transitioned to product-led growth. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Calendly acquires customers through its viral loop.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

NOVEMBER 24, 2022

This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. What is a customer request management system?

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. And that means you need a system for managing feature requests and customer feedback. Make a list of these sources of customer feedback.

Feedback Software 115

Feedback Software Customer Feedback User Testing User Friction 115

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. This means collecting feedback data to measure customer satisfaction. To learn more, book a demo today!

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. What makes PLG for complex products challenging?

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. How do you develop a robust UX strategy? Plan The plan outlines the UX initiatives that will help you achieve your goals.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. The team conducts research to identify opportunities and generates solutions. We also share some best practices.

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

NOVEMBER 29, 2023

This article shows you six of the best tools to use. TL;DR Heatmaps provide graphical representations of how users engage with your app pages. Heatmaps help SaaS companies improve feature discovery , shorten time to value, and deliver better user experiences. Why do SaaS companies use heatmapping tools?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Userpilot

AUGUST 14, 2023

But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? In this article, we've picked 15 strategies that will move the needle and help you drive product growth. Use native tooltips to offer in-app guidance without cluttering the UI. Implement customer feedback and close the loop. Below are three main benefits.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? These are the main questions that the article explores. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. To see how Userpilot helps SaaS companies grow, book the demo! What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 29, 2023

SaaS companies usually follow a subscription-based business model. Most SaaS businesses have an average monthly customer attrition rate of around 1%. All SaaS companies should keep the churn rate under 5%. Funnel analysis, heatmaps, and session recordings reveal the stage of the user journey at which customers churn the most.

Analytic Tools 91

Analytic Tools Feedback Software Customer Feedback Data Visualization 91

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? However, you need the best customer feedback tools for collecting the information from your customers. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

FEBRUARY 20, 2024

This article provides detailed answers. We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. What positions yours as a better solution?

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. The same approach with a few alterations can be replicated for B2C SaaS products as well.

Data Visualization 153

Data Visualization Customer Feedback User Testing Analytic Tools 153