UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

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Data Visualization Customer Feedback Technical Review Research Software 52

Sequent Learning

OCTOBER 29, 2024

Product managers should include market analysis, customer insights, risk assessments, and anticipated ROI to reinforce the product’s strategic value. As companies scale, product designers help ensure the product meets both customer expectations and business objectives.

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User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

MARCH 4, 2025

Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Click & Scroll heatmaps: Displays areas where users click, scroll, and engage the most. User journey analysis : Tracks the flow of users across pages to detect drop-offs. Corporate plan: Starts at $899/month.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

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UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Case Study: VirginAmerica Virgin America undertook a complete website redesign in 2014, grounded in extensive user research.

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Userpilot

MAY 30, 2025

Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later. Analytics forwards starts with understanding user psychology. You see, users don’t follow the linear paths designed for them. For instance, why did the user leave?

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UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

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Userpilot

MAY 17, 2025

Screenshots must preview real value, the description must hit the problem you solve, and early reviews should reinforce trust. App onboarding: When a user opens your app, they need to be able to answer How can I achieve what I came here for? Guide the user through key setup steps, but keep them minimal. in under a minute.

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Analytic Tools Research Software Feedback Software Data Visualization 66

Modus Create

FEBRUARY 12, 2025

Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. This will transform how businesses operate across functions.

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Userpilot

FEBRUARY 27, 2025

They might have access to superficial datalike the number of users in a productbut they cant get insights like 15 users in the company reached a paywall which could potentially guide their sales. Rather, you can send customer data to the system theyre already using (be it Salesforce or HubSpot) via integrations.

Analytic Tools 52

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UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Average content (articles, soundscapes, or programs) consumption per user. How do app users interact with it from the moment they download it and beyond? Did you know?

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Ask yourself these few questions: Are you actively gathering user feedback?

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UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

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Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. cost reductions and improved customer engagement).

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. Tap here to update your card.”

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Return on investment analysis should address both quantitative and qualitative benefits.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

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Alchemer Mobile

FEBRUARY 24, 2022

Sentiment is the emotion behind customer engagement. When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

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Analytic Tools Feedback Software Systems Review Data Visualization 109

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. In this discussion, we’ll explore how LLMs are revolutionizing Voice of the Customer analysis.

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Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Alchemer Mobile

DECEMBER 28, 2021

Retarget using behavior and mobile customer engagement history. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. Retarget based on shifts in sentiment.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. Let’s jump right in. Demographic factors. Nationality.

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? TLDR; Customer churn analysis involves measuring and interpreting data to find out why customers churn. The first step to managing churn is to conduct a churn analysis.

Feedback Software 98

Feedback Software Customer Experience Data Visualization Customer Feedback 98

Alchemer Mobile

JULY 25, 2024

Yes, it takes company-wide buy-in, but at the end of the day creating good customer experiences boils down to two fundamental concepts: Listening to the voice of your customers and collecting their feedback: Understanding what customers want and how they perceive your institution is foundational. What does that look like?

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Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

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Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. .

Data Visualization 109

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Userpilot

DECEMBER 20, 2023

Utilizing machine learning for data analysis enhances the customer experience by identifying trends and patterns in user data. Machine learning enhances customer experience by delivering personalized recommendations based on customer behavior and preferences. Customer recommendation example.

Artificial Inteligence 105

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The Product Coalition

AUGUST 28, 2023

These are planning, analysis, design, development, testing, implementation, and maintenance. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. The stages in the SDLC There are 7 stages of SDLC.

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