eG Innovations

SEPTEMBER 22, 2021

Enabling Proactive Monitoring of IT Applications and Infrastructures. The Dictionary Definition of Proactive. Proactive /pr???akt?v/. What is Proactive Monitoring? Proactive monitoring means a business is continuously searching for signs that indicate a problem is about to happen.

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Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

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eG Innovations

FEBRUARY 5, 2020

Managing web applications is not a small task and making sure that these web-based business applications are online when that busy workday starts is a challenge for many enterprises. The ability to proactively test the user experience would go a long way for being able to ensure application stability and performance around the clock.

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Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. If you want to get started with your own NPS program, then read on!

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eG Innovations

FEBRUARY 2, 2022

This blog post is part 2 of our Monitoring Microsoft Azure Active Directory series. It is designed to operate in a cloud infrastructure using REST APIs to pass data from one application and system to the other. The importance of monitoring users created in Azure Active Directory. Synced identities.

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eG Innovations

MARCH 19, 2021

One of the most popular technologies for digital workspaces is VMware Horizon. VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, and hybrid cloud environments. What is VMware Horizon? Figure 1 shows the VMware Horizon architecture.

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eG Innovations

DECEMBER 21, 2021

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. Monitoring AWS Elastic Compute Cloud (EC2) with AWS CloudWatch. What is AWS EC2?

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ProductPlan

MARCH 23, 2023

Have you ever started working on a new product and felt overwhelmed with everything you could do? If so, chances are you were working without the benefit of a concrete product strategy. Product strategy helps with feeling overwhelmed because it Helps your product team see how your product contributes to your company’s goals.

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Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

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eG Innovations

FEBRUARY 22, 2022

In this blog, I’ll cover a real-world example of application performance troubleshooting a Java web app, hosted on JBoss Wildfly using Microsoft SQL as the backend database, including details of the analysis and diagnosis we had to perform in order to identify the root-cause of, and resolve, the performance issue.

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Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. Offer 24/7 support.

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Roy Madden

AUGUST 17, 2021

Monitors breaches and vulnerabilities that could put clients at risk…and creates proactive solutions before they become disasters. THE CUSTOMER WillowTree, Digital Product Consultancy. WillowTree is a digital product consultancy with clients including HBO, Domino’s, Anheuser-Busch InBev, FOX Sports and Hilton.

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eG Innovations

NOVEMBER 12, 2019

But behind the scenes, eG Innovations is filled with talented team members who wear their own IT Hero capes, so we want to take some time to introduce you to some of the people who make eG Innovations the leading performance monitoring company on the market. Question: What is your favorite thing about working on eG Enterprise?

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ProductPlan

FEBRUARY 15, 2022

Product operations is an increasingly important part of the product ecosystem. This supporting function enables the success of the product management team. As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline. Size matters quite a bit in this case.

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eG Innovations

FEBRUARY 17, 2020

Now how many of you have better monitoring as part of your New Year’s resolution? You want to implement better monitoring into your Citrix environments, right?You You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive.

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Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! In this article, we’ve compiled 15 of the best behavior analytics tools for tracking user activity!

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Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer.

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Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. SaaS growth is the change in product usage and payment transactions from a SaaS solution as a rate over time.

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Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

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Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs. Let’s get started!

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eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. Initially, MSPs specialized in remote server and network management and monitoring.

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Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

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Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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eG Innovations

JANUARY 28, 2022

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. Many of these service providers choose eG Enterprise for its secure and granular role-based multi-tenancy support.

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eG Innovations

MARCH 1, 2022

Making Help Desk Teams More Productive is a Priority. When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). Many of these tools also provide very detailed insights.

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eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools.

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eG Innovations

JULY 19, 2022

Top Freeware and Open-source IT Monitoring Tools. There are hundreds of monitoring tools available in the market for enterprises and MSPs to choose from. Many of these tools are open source or freeware. Over the years, the functionality of many of these open source tools have improved greatly.

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Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. We also share 10 customer experience best practices that will help your product exceed customer expectations and retain them long-term. Offer self-service channels like chatbots and resource centers for higher customer satisfaction.

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Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

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Userpilot

FEBRUARY 25, 2024

Looking for an effective proactive customer service tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your proactive customer service needs. Let’s get started!

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Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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eG Innovations

AUGUST 25, 2022

Importance of Proactive Alerting. When evaluating a monitoring product, it is essential you fully understand its alerting capabilities. Alerting is a responsive action triggered by a change in conditions within the system being monitored. Modern Alerting Technologies. This is commonly referred to as ‘noise’.

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eG Innovations

MARCH 28, 2023

We will be on hand to answer questions and offer a demo of the recently released version of our AIOps driven eG Enterprise (version 7.2) monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products.

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eG Innovations

OCTOBER 27, 2022

For several decades, IT monitoring has been deployed in different forms. The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services.

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Userpilot

JUNE 8, 2021

You need to clearly understand how different users engage with your product through qualitative and quantitative methods. In this article, we’ll help you understand how you can measure user behavior, the best tools out there, and how to implement the collected data. Best User Behavior Analytics Tools. Table of Contents.

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eG Innovations

JULY 26, 2022

Introduction: Real user monitoring is mission-critical. The SRE (site reliability engineering) movement is helping craft modern digital systems that are engineered for resilience to failures. The SRE (site reliability engineering) movement is helping craft modern digital systems that are engineered for resilience to failures.

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Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Ready to see Userpilot in action?

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