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How to perform a period-over-period analysis?

Userpilot

Period-over-period analysis is one of the key ways to drive sustainable SaaS growth. The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. This article shows you: Five simple steps to perform period-over-period analysis.

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Customer Service KPIs: What Metrics To Track & How To Improve Them With Actionable Strategies

Userpilot

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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RFM Analysis (Recency, Frequency, Monetary) in SaaS: The Product Manager’s Guide

Userpilot

What is RFM analysis? How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Try to re-engage them with discounts or new features.

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How Can Sentiment Analysis Be Used To Improve Customer Experience in SaaS?

Userpilot

Wondering how you can leverage sentiment analysis to improve customer experience? To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly.

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Mobile App Metrics: Essential Metrics to Track in Your Job Role

The Product Coalition

Especially after we walk you through one of the most confusing topics for mobile app teams: What mobile app metrics should different team members track in their daily jobs? Mobile app metrics to track for Product Manager In the mobile industry, the product manager plays a significant role.

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Customer Experience KPIs: How To Measure, Improve, and Optimize CX in SaaS?

Userpilot

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers.

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The 7 Best SaaS Analytics Software of 2021

Userpilot

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Product & User Behaviour Analytics Tools for SaaS. 9 KPIs to track for your SaaS business. Table of Contents. Conclusion.