Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

User Testing 130

User Testing Research Software User Friction Customer Experience 130

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved.

Roadmap 95

Roadmap Customer Experience UX Product Research 95

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 89

Research Software Analytic Tools Feedback Software User Testing 89

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. times more revenue than their competitors.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

MARCH 19, 2024

Improve collaboration between key stakeholders Feedback collection is not limited to users but also internal stakeholders, like the leadership or other teams. Consequently, your marketing , sales, and customer success are better prepared to support the new functionality. Path analysis in Userpilot. It gets even better.

Product Research 97

Product Research Onboarding KPIs User Testing Feedback Software 97

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

Userpilot

NOVEMBER 14, 2022

The key to business success is to choose the right niche as you want to focus on the most profitable customers that fit your business best. Don’t limit your research to just current and past customers. You’ll likely start by reviewing current and past customers. But how do you find that niche? Keyword research volume.

User Testing 88

User Testing Data Visualization Research Software Customer Experience 88

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) I take time to shadow them on customer calls and in-person visits.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Userpilot

SEPTEMBER 14, 2023

Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences.

Product Research 87

Product Research User Testing Research Software Feedback Software 87

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. Your VP of CS?

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

The Product Coalition

JANUARY 26, 2024

For instance, when the end goal is to find ideas to strengthen the product’s competitive advantage, it may not always be necessary to start with a comprehensive competitive landscape analysis. SWOT Lightning Round: Organise a SWOT brainstorming session with key stakeholders from leadership, research, customer service, design, and engineering.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. But how do you do that?

Customer Experience 101

Customer Experience User Testing Customer Feedback Research Software 101

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. That means being adept at market analysis and competitor analysis.

Product Marketing 89

Product Marketing Onboarding KPIs User Testing Marketing 89

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

AUGUST 29, 2023

Product management delivers value in many ways: it aligns teams with organizational goals, focuses on customer needs , and drives product success by delivering products that make the lives of users easier. Champions a customer-centric approach. Plus, when you satisfy customer needs and wants, you get rewarded with their loyalty.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Product Talk

SEPTEMBER 7, 2022

They already had an established product and regular rituals that helped them consider their users. Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

Userpilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. Leadership. How do you choose which one to implement?

User Testing 85

User Testing Research Software Feedback Software Product Research 85

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Why do you need to talk to a customer? Lots of that.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Bain Public

DECEMBER 5, 2022

Paul Ortchanian , founder and CEO of Bain Public, was a guest on Product Voices this year discussing why relationships with the leadership team is a MUST for product managers. Merchants are the gateways to our customers, so our products must "wow" the merchant. That usually happens at the executive / senior leadership level.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). Start by talking to business stakeholders, like your leadership, customer success, marketing and more.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Ensures companies follow a customer-centric approach Growth experiments are based on resolving customer problems and pain points. Let's get right into it!

User Testing 97

User Testing Product Research Customer Experience Onboarding KPIs 97

ProductPlan

AUGUST 16, 2022

Data analysis & visibility. From better tool management and stack optimization to streamlined data analysis generating actionable insights faster than ever, product operations is a force multiplier for the entire product portfolio. Executives love their numbers and charts. The call to pitch product operations.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

ProductPlan

JUNE 18, 2021

You’re writing the narrative, creating the thought leadership pieces, and writing the one-pager. Founders can dream up great ideas, and product management can identify pain points and solutions , but well-grounded ROI is a must before diving into implementation. Crafting the market story. Nailing Go-to-Market.

Product Marketing 59

Product Marketing Marketing Product Management Product Manager 59

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 93

Product launches Product Research User Testing Research Software 93

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Product Research 87

Ronke PM

JUNE 21, 2023

Table of Contents Sales meetings with potential customers. Customer Success/Relationship Management meeting with an existing customer. Internal Sales and Customer Success/Relationship Management Quarterly Business Reviews (QBR) meetings. Customer Quarterly Business Reviews (QBR) meetings.

Technical Review 52

Technical Review Product Management Product Manager Customer Feedback 52

Gainsight

APRIL 2, 2021

Much like Customer Success five years ago, we’re still figuring out how to define excellence. I spoke with Melissa Allen, Senior Manager of Customer Success Operations at Okta, to learn what brought her to this career and what makes her successful. . Her role is directly involved with leadership and customer success.

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Intercom was pretty new at that time.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. Jobs in the field of marketing, data analysis, product development, or product strategy are all solid choices that help you build experience in this niche. You must then study the ins and outs of those industries.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

The Product Coalition

MAY 13, 2020

However at Stripe, Product Ops’ primary focus is on providing value for the user. They strengthen customer feedback loops, and scaling product knowledge within the company. POMs have a focus on data-in, and handle all aspects from collection to analysis. What does a Product Operations Manager do? You need Product Ops!

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. As part of his role at Timechain, Mario works with leadership to research and analyze the market, and define the product mission, strate gies, tactics which lead to the product roadmap updates and product growth opportunities. Talent Acquisition at Bain Public.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Department of Product

JUNE 27, 2022

Besides that, the triad leadership can either report to the CEO, Chief Product Officer (CPO), or a VP/Head of Product Development. Who does technical leadership? I worked at a company where leadership wasn’t happy with how projects were managed. I’d say I was going to set up a local leadership meeting.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

The Product HQ

FEBRUARY 6, 2023

Spend time focusing on the challenges or pain points that they experience. We’ve broken up the senior product manager interview questions guide into the following categories: Product Management Questions Product Planning Questions Product Strategy Questions Leadership Questions Let’s take a look at the questions in each category.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52