Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Funnel analysis allows you to: Measure company performance. Identify friction areas.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. This data type identifies the “what” of a user experience problem. What is user experience analytics? across the customer journey.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

MAY 21, 2024

TL;DR UX design is a comprehensive process focused on creating meaningful and enjoyable user experiences, involving extensive user research and the application of a user-centric design philosophy. Short for user experience design , UX Design is a vital part of product development. Overall design.

User Testing 52

User Testing Customer Experience User Experience Customer Feedback 52

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

Feedback Software 90

Feedback Software Data Visualization Analytic Tools User Testing 90

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Book a demo to learn more!

Data Visualization 91

Data Visualization Customer Feedback User Friction User Testing 91

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 74

User Testing Product Research Customer Experience User Experience 74

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. Conducting user flow analysis will help you better understand user behavior, reduce churn , and boost conversions. What is a user flow analysis? Reduce churn.

Data Visualization 82

Data Visualization Analytic Tools User Testing Customer Experience 82

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. What is customer analysis?

Analytic Tools 91

Analytic Tools User Testing Research Software Feedback Software 91

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. For example, Eleken has entered the List of the Top Ukraine User Experience (UX) Agencies on Clutch.

Customer Experience 91

Customer Experience Research Software User Experience User Testing 91

Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. It’s the first step to bring about positive change. You are not in a position to decline feature requests. I certainly don’t intend to make anyone feel bad.

Product Research 244

Product Research Product Management Product Manager Customer Experience 244

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 81

Data Visualization Feedback Software Customer Feedback User Testing 81

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. But let’s focus on customer feedback first.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

UX Studio: Product Management

OCTOBER 9, 2021

Such a positive outlook didn’t happen overnight. In addition to enjoying doing deep analysis in peace, newly found autonomy and independence. To end on a positive note, the world of research has expanded incrementally. Our experts would be happy to assist with the UX strategy, product and user research, UX/UI design, etc.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Analyzing relationships between different parts of the system, such as product, user, tasks, environment, etc.

Research Software 117

Research Software Feedback Software Product Research User Testing 117

Userpilot

MAY 30, 2024

It’s a mix of customer opinions, emotions , and attitudes based on their experiences with your company. Sentiment analysis helps you: Identify gaps and fix them to improve the customer experience. Understand positive sentiment drivers and boost customer loyalty. Implement product improvements based on user feedback.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

JUNE 16, 2022

You can use it to assess the overall customer experience with your product, certain features, customer support, and so on. Doing so, you will collect valuable insights on why, where, and when users experience changes. You can go deeper and conduct customer profitability analysis. So how to gauge the CSAT score?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Amplitude

AUGUST 31, 2020

When it comes to your users, you likely have a soft spot for those who drive revenue. When you run a customer cohort analysis, you’ll find that revenue-driving users are your role-model users because they’re the users that get your value prop and sustainably grow your business. What Is Customer Cohort Analysis?

User Testing 72

User Testing Customer Experience Customer Feedback Data Visualization 72

Userpilot

MAY 21, 2024

As you dive into this article, discover “what is a heatmap”, how heatmaps work, their applications, and why they’ve become indispensable in data analysis and website optimization. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a heatmap and how does it visualize data?

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. .”

Analytic Tools 82

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 82

nulab

OCTOBER 13, 2021

This is an example of a good user path. In this article, we explain why doing a user path analysis is so important. What is a user path analysis? A user path (also known as ‘user flow’) is a visual representation of what happens when people use your website or app. Let’s get into it!

Customer Feedback 79

Customer Feedback Customer Experience User Testing Data Visualization 79

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . We find ourselves judging our own experiences, purchases, and solutions. Software that remains intuitive and self-explanatory to novice users remains the most accessible.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

Product Innovation Educators

MAY 27, 2024

It covers various ideation techniques such as SCAMPER, brainstorming, mind mapping, storyboarding, brainwriting, Six Thinking Hats, Delphi, ethnography, Day in the Life, empathy analysis, personas, and customer journey maps. Empathy Analysis is crucial for creating customer-centric products.

Data Visualization 107

Data Visualization Product Research Research Software Customer Feedback 107

Userpilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. What is a good sentiment score?

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Amplitude

AUGUST 31, 2020

When it comes to your users, you likely have a soft spot for those who drive revenue. When you run a customer cohort analysis, you’ll find that revenue-driving users are your role-model users because they’re the users that get your value prop and sustainably grow your business. What Is Customer Cohort Analysis?

User Testing 52

User Testing Customer Experience Customer Feedback Data Visualization 52

Userpilot

JUNE 6, 2024

Collecting user feedback is pointless if you have no idea how to analyze it. This article explores the dos and don’ts of qualitative feedback analysis. Then, you can use text analysis to create and assign tags and visualization tools to easily explore the data. Use these themes to create tags for your analysis.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Research Software 59

Userpilot

MAY 21, 2024

Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience. Path analysis. Trend analysis.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Indicative

JANUARY 14, 2021

Enter Cohort Analysis. This process is known as cohort analysis. Cohort Analysis: Asking the Right Questions. Cohort analysis helps product teams break up customer segments by initial onboarding or by user flow. Cohort Analysis in Action. Did a particular app update lead to a buggy user experience?

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Product Research 89

Userpilot

MAY 30, 2024

” Customer satisfaction score (CSAT) : The CSAT score measures how satisfied customers are with your product or their user experience. Digital experience analytics involves using tools like heatmaps , click maps , session recordings, funnel analysis , usability tests , etc., to collect user behavior data.

Product Research 73

Product Research Feedback Software Feedback Loop User Testing 73

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Funnel analysis.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software User Testing 84

The Product Coalition

OCTOBER 8, 2023

To provide accurate forecasts, you must ensure access to real-time market data, historical trends, and sentiment analysis feeds. Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. A seamless and enjoyable user interface encourages user retention.

Data Visualization 126

Data Visualization Reporting Tools Feedback Software Customer Feedback 126

Userpilot

MARCH 14, 2024

Prescriptive analysis. User journey analytics. Perform feature ideation with trend analysis. Identify friction in the user journey with funnel analysis. Find discoverability issues with heatmap analysis. Increase cross-selling and upselling with path analysis. Increase customer lifetime value.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Experience 90