Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In-app surveys , including NPS surveys , help teams put themselves in the customers’ shoes and understand their pain points. Want to learn how Userpilot can help your SaaS combat customer friction?

Data Visualization 96

Data Visualization Analytic Tools Research Software User Friction 96

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support. What is WalkMe?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 23, 2023

Many companies lack differentiation strategies and drive product development by copying competitors. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. As companies scale, they often cannot satisfy customer needs equally well.

Analytic Tools 101

Analytic Tools Feedback Software Product Research User Testing 101

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 96

Customer Experience Analytic Tools User Testing Customer Feedback 96

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? This is the main question we explore in the article. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Why it is important for your product management efforts.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Once the product is out, use product analytics to track your success metrics. Your feature launch marketing strategy should use a range of channels, like in-app announcements , emails , and social media posts.

Product launches 98

Product launches User Testing Product Research Analytic Tools 98

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Prompt : I am creating a {writing app where you can share stories and write together}.

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

Userpilot

SEPTEMBER 14, 2023

This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. or ‘What do you dislike about the solutions you’ve already tried?’

Product Research 93

Product Research Customer Feedback Data Visualization User Testing 93

Userpilot

NOVEMBER 3, 2022

Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Userpilot has flexible knowledge base software for you. Among other benefits, our software is customizable, code-free, and powered with analytics to enable you to track engagement. Get your hands on it.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

UX Planet

DECEMBER 21, 2023

In this article, we delve into the cutting-edge technologies, styles, and tools set to redefine the digital experience, offering solutions and opportunities for growth. Moreover, think about leveraging the psychology of color to evoke specific emotions or convey brand messages. You can use tools like three.js/RTF

UX 82

UX Analytic Tools Data Visualization Artificial Inteligence 82

Userpilot

DECEMBER 12, 2022

Build with a tool rather than from scratch: You’ll need different dashboards at different stages and will spend too many resources trying to customize dashboards from scratch. Choose no-code engagement tools instead. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel. Customer funnel metrics.

Data Visualization 97

Data Visualization Onboarding KPIs Dashboard User Testing 97

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do. Scope and team. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Choosing the right tool to work with can make your life easier. What are their challenges and pain points ?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

SEPTEMBER 30, 2022

In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. That way, you can improve their digital CX by personalizing in-app experiences for their specific use cases.

Customer Experience 93

Customer Experience User Testing Data Visualization Feedback Software 93

Userpilot

AUGUST 18, 2021

For SaaS companies, this can help to get insights into customer interactions with your product and brand which tells you what brings value to your customers. In this article, we'll go over what customer engagement is, why you should measure it and how plus some of the top metrics to track. User Journey in SaaS.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

The Product Guy

JULY 17, 2017

Nowadays, we all consume applications and platforms (software) over the web. Software installation” is quickly becoming an old concept, especially for end users. This is the world of Software-as-a-Service (SaaS). This is the world of Software-as-a-Service (SaaS). Marketing).

Analytic Tools 100

Analytic Tools Research Software Feedback Software Onboarding KPIs 100

Userpilot

JUNE 22, 2022

In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the best examples out there, to inspire you. TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data. Let’s get started.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

JUNE 19, 2019

Customer onboarding is an integral part of any SaaS business, and so we thought we’d share some of the best customer onboarding tools to help you out. Perhaps the easiest way to differentiate between them is to think of a user timeline. I promise we’ll get to the awesome customer onboarding tools soon.

Analytic Tools 79

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 79

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it. Promote positive interactions by making technology feel more human.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Product Talk

NOVEMBER 8, 2023

I’ve designed my business to allow plenty of time for reading books, articles, interviews, etc. Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t.

Product Research 211

Product Research Books Research Software Analytic Tools 211

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant.

User Testing 97

User Testing Customer Experience Customer Feedback Product Research 97

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. These personas will help guide your product launch strategy and ensure that you’re targeting the right people with your marketing messages.

Feedback Software 95

Feedback Software Product Research Research Software Product Marketing 95

Usersnap

JUNE 27, 2023

In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches. Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Gainsight

MAY 8, 2019

Evaluating software is tough. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. A critical but often-overlooked trait of software is: Was it originally built to do the thing I’m buying it for ? Pendo was originally created as a web analytics tool. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. Collect passive customer feedback to improve the in-app experience and more. How to identify customer pain points.

User Friction 104

User Friction Customer Communications Analytic Tools Feedback Software 104

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Feedback Software 91

Feedback Software Analytic Tools Customer Feedback Customer Experience 91

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 174

Research Software Feedback Software Analytic Tools Customer Communications 174

CardBoard

AUGUST 18, 2023

How do you pick and implement a tool to track it? This article is your guide to answering those questions. We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. But how do you get there?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. Website usability testing can be done using tools like Hotjar. Screen recording tools provide heatmaps showing you where your users click and move while using the product. The same applies to your in-app communication. Hotjar heatmap.

Customer Experience 90

Customer Experience User Experience User Testing Customer Feedback 90

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. We also show you how to create a message map for your SaaS! This establishes a clear and cohesive brand message and increases brand credibility.

Messaging 87

Messaging User Testing Research Software Analytic Tools 87

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Guy

SEPTEMBER 12, 2017

If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. But they shouldn’t receive the same message about your new feature. Which message is more effective? Our app is now integrated with [Maps App X]”?

Research Software 109

Research Software User Testing Analytic Tools Product Research 109