Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

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Userpilot

MARCH 4, 2024

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Step-by-step process to perform behavioral pattern analysis and improve your UX. TL;DR User behavior patterns are the systematic ways users interact with a website and app. Book a demo now to begin.

Data Visualization 105

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Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. What is a software release notes template?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98