Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. What is user behavior analytics?

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. We also have a quick look at Userpilot as an alternative for each of the tools. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Want to see how Userpilot analytics can help you drive your product growth?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

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Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

Analytic Tools 118

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 118

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Thanks to dogfooding, companies increase their chances of delivering a positive user experience right off the bat. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Review and analyze to identify improvement opportunities. SMART goal-setting framework.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI-powered marketing tools. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., Marketing AI best practices.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. What the best customer data platform is for SaaS companies. Tag in-app UI elements and then measure the clicks, scrolls, and hovers.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

NOVEMBER 5, 2023

These are some of the questions the article tackles. We also give you a bunch of tips on how to implement it in your SaaS. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

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Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 8, 2021

But how does the pirate metrics framework work for SaaS and how can it help drive growth? That's exactly what I'm going to cover in this article, so read on. SaaS AAARRR stages: acquisition, activation , adoption , retention ,revenue ( expansion )and referral. Pirate metrics for product-led SaaS.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

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Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Userpilot – for monitoring what users do in the product.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. Let’s dive in! It’s simple.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. You can use a variety of tools to collect in-app feedback and analyze the data: Userpilot and Usersnap are one of the best tools in the market.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. Customer happiness dictates user loyalty based on how happy they are with your team or product. Build interactive in-app guides to help users engage with features for the first time without friction.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 9, 2022

And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. This article covers everything you need to know about building the best user onboarding experiences for new users. Let’s begin.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. The best walkthrough software on the market is Userpilot. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

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Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. Why Is UX Research Important?

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Data Visualization User Testing Research Software Product Research 74

Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. Related Article. In Technology. By Molly Bronstein.

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Data Visualization Analytic Tools Feedback Software Technical Review 74

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

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Analytic Tools Data Visualization Reporting Tools User Testing 59