Userpilot

APRIL 29, 2024

These are the main questions the article tackles. A market segmentation survey is a market research tool. Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. How do you create a segmentation survey?

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Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! A/B and multivariate testing are experimentation techniques you can use to validate funnel changes before implementing them for all users.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

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Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. In-app messaging.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. What is user engagement? What metrics you should track?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers.

Data Visualization 105

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Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

FEBRUARY 18, 2024

How do you conduct drop-off analysis to identify friction points in the user journey ? This is the main question we cover in the article, so if you’re after the answer, you’re in the right place. TL;DR The drop-off rate is the percentage of users who don’t complete an action or process. Sign up for our webinar.

Analytic Tools 105

Analytic Tools Data Visualization Research Software Onboarding KPIs 105

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Collect customer feedback to improve customer experience. Use email marketing campaigns to bring back inactive users.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! What is product education in SaaS?

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Feedback Software Analytic Tools Research Software Education 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

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Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. TL;DR Proactive customer service is when a company anticipates and successfully prevents common problems before a user needs to reach out for help. What is proactive customer service?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. A/B tests allow you to identify the best versions of your UI and in-app content.

User Testing 97

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Userpilot

JANUARY 8, 2024

It helps users get the most value out of your product within the shortest possible time. However, with a range of user personas and attributes, it can be overwhelming to know which best practices you need to fuel your brand for success. TL;DR User onboarding is a process that shows users how they can derive value from your product.

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Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Introducing additional features to re-engage users who adopted the core product. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Let’s get into it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Gamify your customer experience to give users a dopamine boost as they engage with your product. Why is retaining customers important in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? This is the main question we explore in the article. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. To answer all your questions, we have written this article. Implementing customer education programs to help your users better understand the theory behind using your product.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. In today’s article, we will be listing some inspiring help center designs that will make you stand out. Additionally, we will show you how to build your own help center and drive user engagement. Let’s get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. The best walkthrough software on the market is Userpilot. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Nevertheless, PLG tactics can massively improve user experience in such products. What makes PLG for complex products challenging?

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Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

JULY 21, 2022

Personalized help resources tailored to the user’s needs. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. Depending on your user’s preferences these might be: Email.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Some of them never would.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. In SaaS, there are six marketing funnel stages across the top-of-the-funnel (ToFu), the middle-of-the-funnel (MoFu), and the bottom-of-the-funnel (BoFu). When users are considering your product and comparing it with other alternatives.

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Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. Email Marketing: Using email marketing tools like MailChimp to educate and acquire new users.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Assign various user interactions to the customer journey stages: acquisition, activation, retention, referral, and revenue. You can use these tools to track customer touchpoints in the app. Acquisition.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Launch interactive walkthroughs and checklists to help users attain activation faster. Userpilot webinar slideout.

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Feedback Software Analytic Tools Research Software Customer Experience 98