Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. Please note that we only focus on AI (assisted) research tools in the following section.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. So why should you consider Sematext?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Userpilot , Survicate, and Qualaroo are some of the best sentiment analysis tools you can use to get insights into customer sentiment. In-app guidance.

Feedback Software 88

Feedback Software Data Visualization Analytic Tools User Testing 88

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Indicative

OCTOBER 23, 2020

A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. What Technology Do You Need in Your Stack? What Technology Do You Need in Your Stack? Data Tracking and Collection. Major Players.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use a churn prediction model (The machine learning model works best). Track feature usage to identify churn risk.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Userpilot

JUNE 20, 2022

The downsides of automated customer service are that it can drive frustration due to a lack of understanding, it also lacks the human touch, and is unable to solve complex issues. Automation isn’t an optimal solution when critical customer issues or high-touch customers are involved. What is customer service automation?

Feedback Software 52

Feedback Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Data Visualization 85

Data Visualization Analytic Tools Customer Feedback Customer Experience 85

Userpilot

MARCH 21, 2023

A data-led approach in SaaS is the key to unlocking innovative ideas, more revenue, and faster product growth. In this article, we cover the following: What it means to be data-led and why it helps SaaS companies grow fast. Go beyond standard analytics reports and choose a tool that customizes and manipulates your data.

Analytic Tools 66

Analytic Tools Data Visualization Feedback Software Research Software 66

The Accidental Product Manager

SEPTEMBER 19, 2022

Product managers at American tech companies will soon need to update their product development definition in order to meet new requirements in the European Union regarding both artificial intelligence and sharing data with smaller rivals. The bloc is seeking to assert its “technological sovereignty” from the U.S.

Artificial Inteligence 65

Artificial Inteligence Data Visualization Analytic Tools Technical Review 65

eG Innovations

MARCH 26, 2021

In an earlier blog post, we had discussed the major challenges that VMware Horizon admins encounter when supporting VMware Horizon-based virtual applications and virtual desktops. 5 Reporting and Analytics. 5 Reporting and Analytics. Hence, some form of agent software is required on these systems.

Reporting Tools 105

Reporting Tools Analytic Tools Data Visualization Software Review 105

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. Customers are always shopping around for the best solution for their needs.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Usersnap

SEPTEMBER 19, 2023

Continuous Improvement with Artificial Intelligence Real-world application: A/B Testing ? Harnessing the potential of cutting-edge algorithms and artificial intelligence, businesses can now tap into a wealth of valuable information, from real-time feedback monitoring to enhanced sentiment analysis.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

eG Innovations

OCTOBER 29, 2021

In this blog post, I’ll cover some of the history of observability vs. traditional monitoring paradigms, and particularly, how they apply to the new world of microservices and containerization technologies, such as Docker and Kubernetes (K8s). You can only monitor a system that is observable. Observability vs. Monitoring.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Systems Review 52

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. So it’s crucial for designers to learn and understand these new technologies and the way people will interact with them. gestural designs.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Technology vendors are focused on functionality first and monitoring is many a times an after-thought.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

Iteratively Blog

MARCH 15, 2020

Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics. They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ?

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

eG Innovations

MARCH 2, 2023

And at 08:15 AM the @MSFT365Status account confirmed the issue was (probably) a wider issue in the underlying Azure networking stack, stating “We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps. eG Enterprise can be integrated with multiple ITSM systems.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. SQL Server on Azure Virtual Machines (VMs). The resulting impact could be longer query times and rejected transactions due to timeouts.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Mixpanel

OCTOBER 17, 2022

We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success. Using product analytics to power smart, lean growth at Immobiliare. Putting product analytics into action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

eG Innovations

JULY 8, 2021

In my last blog, I wrote about how to set up Azure Monitor for WVD leveraging a Log Analytics Workspace. Since my last blog Microsoft have changed the name of WVD (Windows Virtual Desktop) to AVD (Azure Virtual Desktop). Using Azure Monitor for Monitoring Azure Virtual Desktop (AVD) and Estimating Your Costs.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. 15 What is considered a slow Citrix logon?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

eG Innovations

APRIL 25, 2022

In my last article, I covered comprehensive monitoring and auditing of the Audit log to ensure you know what has changed regarding who can access your systems and with what privileges, see: [link]. The Azure AD sign-ins log is an indispensable tool for troubleshooting and investigating security-related incidents in your tenant.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Gainsight

JULY 22, 2019

In my lifetime I’ve seen astonishing leaps in science and technology; it’s just that most of the really impressive stuff is happening behind the scenes. I write articles for a software company. That company employs a team of hundreds of brilliant engineers who research and develop our software.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

Gainsight

JULY 22, 2019

In my lifetime I’ve seen astonishing leaps in science and technology; it’s just that most of the really impressive stuff is happening behind the scenes. I write articles for a software company. That company employs a team of hundreds of brilliant engineers who research and develop our software.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Reporting Tools 40

Gainsight

JUNE 7, 2019

But, if you’re working at a software company today, or ever have, you know it’s really not that strange to ask, “How are our customers actually using our product?” For most of the history of software, we simply did not know how to answer this. That’s largely due to technology. Exhibit 1: Sales and Marketing.

Analytic Tools 58

Analytic Tools Data Visualization Reporting Tools Customer Feedback 58