Userpilot

MAY 21, 2024

The 17 UX design principles: Follow a customer-centric approach by researching users’ needs and designing solutions to address them. Ensure the copy is clear and easy to understand, using AI writing tools if needed. Consistently collect user feedback through in-app surveys and feedback widgets. Book the demo!

Data Visualization 102

Data Visualization User Testing Customer Experience User Experience 102

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Activation : When new users become active users through onboarding processes or live demos. Book a Userpilot demo to see how you can follow these customer lifecycle best practices!

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

DECEMBER 7, 2023

TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. What is customer experience management (CEM)?

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

JANUARY 10, 2024

Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. Book a demo to discuss your needs with our team and get tailored solutions. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. Book the demo to find out more! Let's dive right in! What is user engagement?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

OCTOBER 15, 2023

Marketing your SaaS is a complex task involving many roles, one being a growth marketer. A growth marketer helps collect and analyze data , build and run in-app experiences, and implement strategies to drive growth. An important part of being a growth marketer is having the tools to collect data and pivot marketing campaigns.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization User Testing 105

Reveal

SEPTEMBER 2, 2022

Reveal Embedded Analytics. If you want to achieve your sales goals month after month, then guesswork and intuition aren’t your best friends – sales analytics is. If you want to achieve your sales goals month after month, then guesswork and intuition aren’t your best friends – sales analytics is.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Userpilot

DECEMBER 13, 2023

Book the demo! This translates into higher customer satisfaction and brand loyalty. For example, you may be able to get more sign-ups or demo bookings from your landing page , boost activation and adoption rates inside the product, and increase free-to-paid conversions. What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In addition to that, we will analyze some of the best engagement platforms available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. To see how Userpilot’s feedback and engagement features can help you measure and increase the WTA, book the demo! quality solutions.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MAY 21, 2024

TL;DR CRO is essential for businesses, particularly SaaS companies, as it helps to lower customer acquisition costs, boost average conversion rates, increase customer acquisition, and improve website performance. Why is conversion rate optimization important for SaaS companies? CRO is your key to unlocking these possibilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Reveal

NOVEMBER 20, 2023

Reveal Embedded Analytics Creating comprehensive software solutions can be a daunting task. Leading the charge in this exciting realm of software development is our Senior Vice President of Developer Tools, Jason Beres. Reveal’s SDK redefines the user experience, offering unparalleled flexibility.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. You can use these tools to track customer touchpoints in the app. SaaS Pirate Metrics framework.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. Interactive self-service guides are in-app resources that educate users on discovering and using features. Different types of interactive guides include interactive walkthroughs and product demos /video tutorials.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. Book the demo! What are market gaps?

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Book a demo now. Track user interaction patterns.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. The goal is to increase brand awareness and your company’s customer base.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

SEPTEMBER 15, 2022

Build interactive in-app guides to help users engage with features for the first time without friction. Use advanced segmentation and trigger the right in-app experiences for each user segment based on their needs. Userpilot can help you build contextual in-app experiences that drive customer happiness.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this post – we are going to show you how to make the most out of it – with the right tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. Book a demo to learn how it can help you, too. SaaS Conversion Funnel.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

AUGUST 23, 2023

TL;DR Customer experience design optimizes interactions between a brand and its customers to foster satisfaction and loyalty. Collect data for customer insights from customer feedback , the customer support team, in-app user click tracking , and analytics. CX design focuses on all interactions on the whole customer journey.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

FEBRUARY 22, 2024

Book a demo to get started! Why is retaining customers important in SaaS? Drive customer loyalty : As customers associate your brand with positive experiences, including great customer service, they will likely become loyal. What is a good customer retention rate in SaaS? What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Book a Userpilot demo to see how it helps you collect and analyze survey data better.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. Examples of the best SaaS cancellation flow for inspiration. Get a Userpilot demo to see how. Believe it or not, a customer canceling their subscription with your SaaS is not the worst thing that could happen.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points. moment (i.e.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. How can you use marketing funnel KPIs to ensure success at every stage of the funnel?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The plan gives users access to product analytics.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

AUGUST 26, 2022

You can use a variety of tools to collect in-app feedback and analyze the data: Userpilot and Usersnap are one of the best tools in the market. This supplies your SaaS with fresh data you can refer to when iterating your product. Utilize tools enabling you to tag responses and uncover recurring patterns.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97