Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Get a Userpilot Demo and learn more. What is an NPS Survey?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. To learn how this can help your business, book a demo today.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 94

Research Software Feedback Software Analytic Tools Onboarding KPIs 94

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 94

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. On G2, Heap and Google Analytics have ratings of 4.3

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 82

Customer Feedback User Testing Customer Satisfaction Customer Experience 82

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 96

User Testing Research Software Analytic Tools Feedback Software 96

Userpilot

DECEMBER 13, 2023

Book the demo! It focuses on providing a seamless, intuitive , and satisfying user experience, leading to user engagement, retention , and conversion. Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. What is a UX strategy?

Research Software 86

Research Software Analytic Tools Feedback Software User Testing 86

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Collect user feedback to understand what they think of a new feature.

Data Visualization 85

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 85

Userpilot

DECEMBER 7, 2023

TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. What is customer experience management (CEM)?

Customer Experience 91

Customer Experience Feedback Software Analytic Tools Customer Feedback 91

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web?

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Userpilot

MARCH 4, 2024

TL;DR User behavior patterns are the systematic ways users interact with a website and app. Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. Book a demo now to begin. Customer survey templates in Userpilot.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. What is churn analytics? Let’s begin!

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 94

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. segment your customer base and.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them.

Feedback Software 95

Feedback Software Embedded Analytics Analytic Tools Enterprise 95

The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. Customers are expected to use the product as it is. Negotiable or custom pricing.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Split

MAY 9, 2024

Successful planning intertwines strategy, communication, and the use of tools. This post presents practical tips for successfully planning and implementing feature releases, covering everything from setting clear goals to advanced strategies, including feature flags for deployment control.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools User Testing 52

Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Qualitative feedback is a good source of language you can later use to describe your product features, advantages, and benefits to other users. Book the demo ! Advantages are how the product helps the user.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Feedback 79

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. Track dead clicks and unveil friction with heatmap tools.

Analytic Tools 93

Analytic Tools Data Visualization User Testing Customer Feedback 93

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? R – Revenue : users conduct some monetization behavior.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. Collect feedback and improve: short in-app surveys are great for this.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Embedded Analytics 93

Userpilot

OCTOBER 29, 2023

TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller. WTP helps SaaS companies choose optimum prices for their products to maximize profit. The metric is also used to predict customer churn.

Research Software 96

Research Software Feedback Software Analytic Tools User Testing 96

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

Userpilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention. Measure retention to understand user behavior and how many users are completing adoption.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them.

Research Software 83

Research Software Analytic Tools User Testing Onboarding KPIs 83

Userpilot

AUGUST 23, 2023

And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention. Key CX design principles are the customer journey , goal settings frameworks , a customer-centric approach , and collaborative effort.

Customer Experience 77

Customer Experience User Testing Customer Feedback Feedback Software 77

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). SaaS Pirate Metrics framework.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Discover user paths to app actions.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools User Testing 97

Userpilot

OCTOBER 5, 2023

The best automation tools and how they help you deliver tailored customer experiences. TL;DR Growth marketing automation involves using specialized tools to optimize growth processes and strategies. Growth marketing automation involves using specialized tools to optimize growth processes and strategies.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 79

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 73

Feedback Software Analytic Tools Customer Feedback User Testing 73

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. TL;DR Event data refers to customer-generated information that indicates specific customer activities.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Events 84