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Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.
Userpilot
OCTOBER 27, 2023
To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. What is product-led growth for enterprise customers?
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Userpilot
JUNE 8, 2023
It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. TL;DR Event data refers to customer-generated information that indicates specific customer activities.
Userpilot
DECEMBER 31, 2022
Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? to bring in customers. Product conversion rate has more importance than most SaaS businesses give it. A good product conversion rate for a SaaS company is typically between 2% and 5%.
Userpilot
OCTOBER 18, 2021
How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.
Userpilot
AUGUST 21, 2021
The more features users interact with, the more value they get from the app. This leads to an increased customer retention rate. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. What is feature engagement in SaaS?
Alchemer Mobile
JULY 16, 2019
Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Scenario 3: Using futuristic technology can pay handsomely. Let the numbers do all the talking.
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