Friction Log in SaaS: Step-by-Step Guide For Product Managers
Userpilot
APRIL 25, 2022
A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. Let’s dive in!
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