Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

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Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

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Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1.

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Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Build a playbook detailing your outcomes for each segment and your engagement strategy.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Pragmatic Marketing

MAY 7, 2019

Modern marketers have exposure to a full range of promotional platforms, and new ones are cropping up every other day. Moreover, marketing teams can easily identify and assess different channels and tactics thanks to modern marketing-monitoring tools, like SERP Tracker. Why do you need marketing KPIs? This is where KPIs come in.

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KPI Data Visualization Marketing Analytic Tools 70

Pragmatic Marketing

MAY 7, 2019

Modern marketers have exposure to a full range of promotional platforms, and new ones are cropping up every other day. Moreover, marketing teams can easily identify and assess different channels and tactics thanks to modern marketing-monitoring tools. Why do you need marketing KPIs? This is where KPIs come in.

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KPI Data Visualization Marketing Analytic Tools 70

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. What are you trying to achieve?

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Analytic Tools Feedback Software Research Software Data Visualization 60

Birst BI

DECEMBER 18, 2018

According to Gartner, more than 3,000 CIOs ranked Business Intelligence (BI) and Analytics as the top differentiating technology for their organizations. If BI and Analytics is such a game-changer, then why is the average adoption rate in organizations only 32%? But the industry is undergoing a fundamental transformation.

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Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Userpilot

NOVEMBER 18, 2023

Period-over-period analysis is one of the key ways to drive sustainable SaaS growth. The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. You’ll find these under the Analytics menu, as shown in the image below. Funnel analysis report.

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Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Mixpanel

OCTOBER 17, 2022

We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success. Using product analytics to power smart, lean growth at Immobiliare. Putting product analytics into action.

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The Product Coalition

FEBRUARY 5, 2019

The mobile app industry is a fast-paced world, and the state of mobile in 2019 shows no signs of slowing down. If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics?

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Data Visualization Analytic Tools Customer Feedback Customer Experience 60

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. Luckily for us, our client, Champion , the iconic retail brand, had analytics that were incredibly strong.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 125

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators. Your custom SaaS dashboard should provide actionable data and be as automated as possible.

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Onboarding KPIs Data Visualization KPI Dashboard 105

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 61

The Product Coalition

DECEMBER 8, 2020

With decentralized structures on the rise, we should remember Porter’s fundamental concepts of business strategy that explain the success of today’s business heavyweights. Michael Porter was aware of this when writing the iconic “What is Strategy?”. A view into Ikea’s integrated activity system.

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Analytic Tools Research Software Customer Experience Systems Review 102

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1]

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Web development strategies for successful redesigns. Start by assessing your digital analytics. Design patterns and industrial technology study help existing players to leverage their expertise and practice to differentiate your product/design. Table of Contents. Assess your current website. Why redesign? Conclusion.

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Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

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Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

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Data Visualization Analytic Tools Product Research Customer Experience 78

ProductPlan

FEBRUARY 15, 2022

Generally, organizations develop product operations roles as needed to offload non-core tasks from product managers. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. How developed are the organization’s processes?

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The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

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KPI Data Visualization Workshop Analytic Tools 90

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business. What are behavioral KPIs?

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Onboarding KPIs KPI Analytic Tools Feedback Software 98

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Why should product managers care about analytics, and where should it fit into? Why should product managers care about analytics, and where should it fit into?

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Data Visualization User Testing Information Product Research 75

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

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The Product Coalition

SEPTEMBER 9, 2022

Historically, development teams have been executioners and could lose focus on what features users care for. Developers, by trade, are focused on building features in a scalable, efficient, and innovative way- regardless of whether it is the right feature to build or not. What are the characteristics of a sticky app?

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Feedback Software Analytic Tools User Testing Data Visualization 118

Amplitude

JANUARY 23, 2018

They ensure that everyone in product development?—?PM, Bad product teams make decisions based on a best guess from recent and anecdotal evidence, reserving analytics resources only for ‘mission critical’ questions. They understand that having a product strategy means saying no many more times than saying yes.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Gainsight

FEBRUARY 20, 2019

If CS isn’t equipped to handle all the training and education these new developments require, then their full value will never be realized. This has a broad reach but doesn’t target specific users that might find immediate value from this new development. After this initial announcement is made, Product then sets up in-app guides.

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Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

ProductPlan

NOVEMBER 20, 2020

Especially since onboarding is about people as it is about software, it’s not just the friendly pop-ups and helps documentation. This can be as seemingly minuscule as making it easier to issue credentials or better in-app prompts for newbies. There are a few dependable strategies to ensure the low-hanging fruit gets addressed.

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Onboarding KPIs User Testing Customer Experience Product Research 52

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

Gainsight

OCTOBER 17, 2019

But in the world of SaaS, the entire venture is the product and therefore needs to be part of the conversation. It’s part of a broader evolution where boards have realized if they aren’t discussing the company’s clients, product, and customer success strategy, they have a blindspot. Recurring KPIs for Product. What’s similar?

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Data Visualization Analytic Tools Research Software Feedback Software 45

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! But what does that even mean?

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. Additionally, it assists with crafting the strategy, making decisions and educating stakeholders. In our next iteration we’ll look to apply some analytics to extract trends from the raw write-ups.

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Product Research User Testing Data Visualization Customer Feedback 82

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. The main difference between KPIs and OKRs is that OKRs set the direction for CS strategies, while KPIs measure progress against customer success OKRs.

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Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth. This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS.

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