Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

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Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. We also show you a few good product tour software tools. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. Ready to dive in? Moment and help them adopt the key functionality.

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Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. Review and analyze to identify improvement opportunities. There are several UX audit tools to consider when looking for options. These include Userpilot , Google Analytics, Hotjar, and UserTesting.

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Userpilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Competitor reviews to identify where your competitors are delighting or disappointing their audience.

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Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Then, you’ve come to the right place! What should resource centers include?

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Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

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Analytic Tools Feedback Software User Testing Customer Experience 105

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

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Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. However, customer insights can help your teams understand all aspects of your B2B partners.

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Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Too many product tours are passive, untargeted and ineffective. Source: userpilot.com.

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Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Use email marketing campaigns to bring back inactive users.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 8, 2022

Userpilot vs Appcues as your new user onboarding tool ? Which of them is more suitable for your SaaS and gives more bang for your buck? Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues get better reviews for the ease of administration.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience.

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Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more! What are Salesforce integrations?

Data Visualization 105

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The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Why is change management in enterprise software so hard? Why is that? Excel is not a pretty product.

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Analytic Tools Data Visualization Software Review Customer Experience 121

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In today’s highly saturated marketing environment, exorbitant marketing costs and big budgets are often required for effective promotion. What is consumer-generated marketing?

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UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Developing applications that cater to this large market can have a widespread positive impact.

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Analytic Tools Data Visualization Research Software Reporting Tools 89

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Userpilot offers advanced analytics and feedback features. You can also run in-app surveys and conduct interviews to gather customer feedback.

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Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. What is an onboarding process?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

The Product Coalition

JULY 1, 2021

An API platform is table stakes to build your public APIs on, especially if an API is a key part of your strategy, yet too often, API infrastructure is hand-coded, leading to short- and long-term trouble. It requires approaching APIs like any other product offering that you’d release to the market.

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Analytic Tools Technical Review Software Review Customer Experience 121

Userpilot

JULY 15, 2022

Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. What is the dark funnel in SaaS? Not all touchpoints can be tracked by analytics. The Dark Iceberg.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Product documentation helps your customers understand how your product works.

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Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Now, let’s go over each stage of the customer lifecycle: Awareness stage : Capturing interest and making a memorable first impression through marketing and social media. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Then, collect direct customer feedback with in-app surveys. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights. Use detailed insights to target your growth marketing efforts and PLG strategy.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching.

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Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. Let’s dive in!

Data Visualization 98

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Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity. Conduct deep market research through surveys and interviews to understand customer preferences and market trends.

Feedback Software 52

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Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

The Product Coalition

FEBRUARY 14, 2023

So, you as a student have the opportunity to intern with different firms for different roles customer success marketing data analytics data science business strategy product management product design And the list goes on. Tip 2: Case Studies Case studies are a document or a presentation that showcases your problem-solving skills.

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Userpilot

NOVEMBER 23, 2023

It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. In other words, most of the features don’t support the outcomes you’re trying to create for your markets and your customers. A roadmap example. It’s based on a different mechanism.

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Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

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Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Think about it — would you rather sign up for a product that has detailed documents for every release or one where you're always left wondering what's new or what bugs have been fixed? What are release notes?

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Feedback Software Analytic Tools User Testing Data Visualization 98

Usersnap

NOVEMBER 17, 2022

You want to be competitive within your SaaS industry, no doubt. In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. What is HubSpot?

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