Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 86

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. What is user adoption?

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 99

Split

MAY 9, 2024

These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. Successful planning intertwines strategy, communication, and the use of tools. It supports continuous improvement, a cornerstone of successful software development.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools User Testing 52

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 99

Analytic Tools Research Software Feedback Software Books 99

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Send webinar invitations to educate customers on advanced use cases. Collect and analyze customer feedback. Looking to power up your retention marketing strategy?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Monitor user sentiment through in-app NPS surveys.

Data Visualization 94

Data Visualization User Testing Customer Feedback Analytic Tools 94

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Encourage users to share feedback. This article aims to simplify feature analysis.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Weak Development Team 94

Userpilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 92

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? TL;DR Customer segmentation is the process of grouping users based on shared properties. .’ ’ Next use analytics and surveys to collect relevant data and use it to segment customers. Next, segment them by their in-app behavior.

Customer Experience 97

Customer Experience User Testing Customer Feedback Analytic Tools 97

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? Use product usage to identify the features and usage limits that will give users enough value to retain them but not enough to stop them from upgrading. Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively.

Feedback Software 85

Feedback Software Analytic Tools User Testing Strategy 85

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 8, 2024

Collect customer data with your welcome screen to personalize the experience for potential customers. Use an in-app banner in place of a verification email with a call-to-action to help users get started. Use an onboarding checklist to update users about upcoming tasks and guide them to the activation point.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Collect feedback and improve: short in-app surveys are great for this.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

NOVEMBER 13, 2023

That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. TL;DR Customer enablement includes all the steps you take to provide customers with a positive experience so they can derive maximum value from your product or service. Let’s find out.

Feedback Software 97

Feedback Software Data Visualization Analytic Tools User Testing 97

Userpilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs User Testing 84

Userpilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Experience 87

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Onboarding KPIs 93

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. Why is customer lifecycle management important?

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. Additionally, we will show you how to build your own help center and drive user engagement. Additionally, we will show you how to build your own help center and drive user engagement. Let’s get started!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Customer Experience 97

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Use their feedback to make product improvements that prevent future churn. What is B2B marketing automation?

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

FEBRUARY 22, 2024

Use cohort tables to understand how different user segments engage with your product, then improve. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Why is retaining customers important in SaaS? What is a good customer retention rate in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52