Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Embedded Analytics 83

Userpilot

SEPTEMBER 12, 2022

Group customer touchpoints by using the Pirate metrics framework. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app. SaaS Pirate Metrics framework.

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. Product analytics keeps your team close to customer wants and needs throughout the product development process. Adience’s research highlights the power of product analytics. What Is Product Analytics?

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Data Visualization Analytic Tools User Testing Product Research 116

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. Activation is one of the key metrics of the Pirate Metrics framework that drives SaaS growth and has the biggest impact on revenue. What is user activation?

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? In-app surveys. Gather customer feedback with in-app surveys. In-app surveys: To collect contextual survey data with ease. You can use customer success software to automate the process and make it more effective.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Bain Public

JUNE 11, 2019

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Is a highly customizable product, covering all aspects of project and product management as well as offering a system suitable for large product teams.

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Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. Of course, nothing can be done without a few user onboarding tools to hold yourself back. User onboarding tools for in-app experiences.

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Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Using in-app surveys to collect and analyze customer feedback. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service.

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Data Visualization Feedback Software Analytic Tools Customer Experience 94

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. 15 What is considered a slow Citrix logon?

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Analytic Tools Data Visualization Research Software Reporting Tools 52

Revulytics

NOVEMBER 1, 2019

Despite an industry obsession with data analytics, most companies lack confidence in their ability to pull off advanced big data initiatives. A recent survey confirmed that the lion’s share of companies is saddled with a low analytics IQ. Another Gartner survey found that despite data analytics being a No.

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Data Visualization Analytic Tools Artificial Inteligence Customer Experience 48

Gainsight

JULY 1, 2021

The lack of visibility into customer data is one of the core business challenges we hear from companies that have decided to deploy a purpose-built customer success platform. But it’s often siloed in different systems, making it difficult to glean the right insights. Product Analytics. Getting Started.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Userpilot

JUNE 22, 2021

A customer success strategy is a framework of tactics aimed at giving your customers the best chance of achieving their goals. Customer success saves on support by providing customers with the guidance, knowledge, and resources necessary to get the most out of your product. Let’s take a look at some examples.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. A lean product discovery framework can help make it all of this so much easier. To help you see the benefits of having an infrastructure in place, this post is broken down into the three key pillars of the framework.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Lenny Rachitsky

FEBRUARY 20, 2024

It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. I took the company values, team principles and values, company scorecards, and our progression model and used that as a knowledge base. Hart , director of global analytics and data operations at Springboard 11.

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Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

MAY 9, 2020

You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. How Top Tech Companies Use Data Choosing the Right Product Data Management Software What is a Data Product Manager? How do Product Managers Use Data?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs User Testing 90

Gainsight

DECEMBER 21, 2020

Factor in the current economic climate and that companies are doing more with less; businesses are looking at software services and platforms that solve their problems. Rather than various software with a singular function, companies are increasingly seeking multiple functions from a single product or platform.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Experience 59

eG Innovations

AUGUST 30, 2022

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable “roaming profiles”. FSLogix used to have several solutions, all based on a single agent (filter driver).

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” ” – Martin Eriksson , Mind the Product. .

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Product Research 95

Intercom, Inc.

JANUARY 20, 2021

Not only that, but it’s fundamental to the Conversational Support Funnel , our framework for delivering efficient , personal support at scale. Using a bot to automate answers, triage issues, and offer up tailored solutions to your customers’ problems means that they get the right resolution, at the right time. Use real life examples.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. There are five steps to create a customer engagement marketing strategy: Define your engagement objectives and use the SMART goal framework to define it. Craft a user persona based on quantitative and qualitative research.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

PMLesson's Ace the PM Interview

JULY 13, 2020

Whether you’re analyzing your own website or app, or you choose your current employer’s product, try: Collecting user feedback. Analyze the apps you use frequently, and try out some competitors. Scaled Agile POPM If you’re familiar with Lean and/or Agile frameworks, you’re probably familiar with Scaled Agile.

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Certifications User Testing Data Visualization Feedback Software 52

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. So: self-serve onboarding is one of the most important investments you can make in your SaaS. You have one job.

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Onboarding KPIs Analytic Tools Research Software Customer Experience 53

Userpilot

NOVEMBER 28, 2023

That’s why we’re going to show you 12 of the most important product analytics metrics that you’ll need in order to measure your product success. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Represents the speed at which your customer base increases over a specific period.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JUNE 22, 2023

Analyze and identify areas of friction with product usage analytics and use in-app guidance to fix these issues and improve customer experience. Use customer support tools to reduce your support team’s need for human intervention. Use customer support tools to reduce your support team’s need for human intervention.

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience Data Visualization 85

Userpilot

AUGUST 16, 2021

Wondering how you can optimize user activation for your SaaS to increase your trial to paid conversion rates? User activation is one of the most important SaaS metrics for determining long-term revenue and success. What is user activation in SaaS? User activation vs. the AHA moment in SaaS. Then you’re at the right place.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Not all products are the same.

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Userpilot

JANUARY 23, 2023

TL;DR Customer Success OKRs (Objectives & Key Results) are a goal-setting and progress-tracking framework used by customer success teams to define and track their goals, measure team performance against set objectives, and achieve desired customer outcomes. – Contextually prompt upgrades with in-app messaging.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 90

Userpilot

APRIL 18, 2024

Userpilot lets you create user segments based on different factors and analyze their behavior and usage patterns. Schedule a demo to see the platform in action. Customer segmentation is the process of dividing your existing customer base into groups based on shared attributes or traits. Why segment customers?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

FEBRUARY 5, 2023

Then you can use its valuable insights to make data-driven decisions for your SaaS business. You can also segment customers based on customer behavior, and get powerful behavioral analytics in a single place. Moreover, it can act like a custom competency framework to bring out more collective efforts from your different teams.

Onboarding KPIs 97

Onboarding KPIs KPI Analytic Tools Feedback Software 97

Userpilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. We’ll also review some powerful tools to track and improve your PES. Tools such as Segment, Userpilot, and Amplitude, and can be used to track and improve Product Engagement Scores.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Atlassian

JANUARY 27, 2022

We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Long-term investments in our platform are paying consistent dividends.

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Reporting Tools Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

MAY 17, 2018

Bob Moesta pioneered the Jobs-to-be-Done (JTBD) framework in the mid 90’s, alongside Harvard Business School Professor Clayton Christensen. From qualitative interviews, you’re able to actually see behaviors, and you can look into the data analytics and actually see what’s happening. Now you can see it in the data.

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User Testing Customer Experience Reporting Tools Research Software 202