Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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Userpilot

JULY 26, 2021

When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. But how do you know you’re picking the right tools? What is user analytics?

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Gainsight

APRIL 2, 2021

While Workday used Gainsight as their customer success platform, each team’s use was disjointed and not uniform. Kari and the team created a strategy for the entire organization, gathering data and going from multiple dashboards to two for practical use. Creating a Charter and Metrics. ” The CS Ops Teammates.

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Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. One of my responsibilities is to share best practices on how to leverage user behavioral data to make better decisions about their products. Establish a Data Governance Strategy.

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Userpilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. Set up your metrics to measure growth and retention. Slice and dice data to uncover trends and see live updates on how people use your app.

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Userpilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But it isn’t without flaws.

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Userpilot

AUGUST 17, 2021

Wondering how you can boost your product growth with user analytics for SaaS? User analytics tools provide valuable insights into user behavior, i.e., what users do inside your product and why they do it. User analytics focuses on user behavior inside your product or your website.

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Userpilot

MAY 12, 2024

TL;DR Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. Set up your metrics to measure growth and retention.

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Userpilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

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Userpilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. But is Amplitude the right tool for your company? How does it compare to other analytics tools out there, like Userpilot, Heap, or Mixpanel? What is Amplitude Analytics? Source: Amplitude.

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The Product Coalition

JANUARY 6, 2022

(Source: Freepik ) The most important role of a product manager is to truly understand the customers and their problems. It includes how customers react to your product, their actions in your store, their website navigation, and every other touchpoint along the customer journey. What is behavioral analytics?

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Userpilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? Data integration also promotes collaboration between teams and allows them to design outstanding product experiences consistently across all channels. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding.

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Userpilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. It offers a wide range of analytics features.

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Userpilot

MARCH 15, 2021

Let’s face it: engagement may be a key requirement for product growth, but your customers…don’t want to be engaged. In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. And he ain’t wrong.

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Userpilot

JUNE 28, 2021

Have you ever wondered how your users can help you boost your product growth ? The answer you’re looking for lies in behavioral analytics, or more specifically, user behavior analytics. Behavioral analytics analyzes the data collected from your users to tell you what they are doing inside your product and why they are doing it.

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Gainsight

SEPTEMBER 21, 2020

Sanders explained to Nick and Ashvin how and why they adopted Gainsight: its tools, customer-centric ideology, and methodologies. “It’s It’s all about implementation, governance, and assurance,” said Eric Mohamed , a CSM with Plex Systems. Who is Plex Systems? Plex Systems, Inc.® A Team on a Mission.

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StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. Among them, there was a lack of governance for API subscriptions.

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Bain Public

AUGUST 14, 2021

As a product leader working for startups and organizations that have sustainability practices at the core of their ambitious goals, you want to achieve business success in ways that honour your ethical values as well as respect climate fundamentals. Around the world, climate change has risen to the top of many government agendas.

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Gainsight

FEBRUARY 9, 2021

I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. In large part, they credit their success to their deep understanding of leaders’ strategy and the desired business outcomes. What do you do ?” So how does PTC do it?

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Userpilot

SEPTEMBER 14, 2023

What are the different types of product managers? We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond.

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Gainsight

JULY 22, 2021

Want to master in-product communication? In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience.

Customer Experience 52

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Gainsight

AUGUST 15, 2021

Want to master in-product communication? In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. Marketing your journey to the rest of the organization? Do you want to get this article in your inbox?

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Mixpanel

MARCH 30, 2023

Product analytics promises us something incredible: With more behavioral data about your users, you can make more informed product decisions. If you have a mature, well-established product, it’s even harder to mine through millions of end users and billions of data points. Why establish a product analytics practice?

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Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

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Mixpanel

APRIL 27, 2023

Every tool in your tech stack has two sides: what goes in and what comes out. With a tool like Mixpanel for product analytics , that includes event data (what’s happening in your product) and your team’s analysis of that data. They may also develop more constraints around data governance, security, privacy, etc.

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