Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Calculating software ROI is crucial for informed decision-making for technology investments.

Analytic Tools 106

Analytic Tools Feedback Software Research Software Onboarding KPIs 106

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Swipe and scroll through the dozens of apps you’ve installed over the years, including the ones hidden away in folders.

Customer Experience 63

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 63

Amplitude

JANUARY 27, 2021

In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. Generate ideas and insights that will help create more informed business solutions. sales calls, account reviews, trainings, troubleshooting calls). Support training and onboarding.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90