Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JUNE 22, 2021

Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. In this article, we’ll be looking at three simple customer success strategies that’ll help you save on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Sales-Led Go-To-Market Strategy A sales-led go-to-market SaaS strategy lets your Sales and Customer Success teams shine.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

JULY 26, 2021

And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. In both B2B and B2C, buyers want to self-serve. And as we learned in The Product Adoption Curve in SaaS , a key driver of product innovation is product trialability: how easily users can try a product before they buy it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. For example, you may have 2000 daily active users and 5000 monthly active users.

Onboarding KPIs 66

Onboarding KPIs User Testing Customer Experience Customer Feedback 66

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Satisfied users into advocates for your product. Sound simple, right?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Why is this essential?

User Testing 94

User Testing Feedback Software Product Research Analytic Tools 94

Userpilot

JANUARY 9, 2023

These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Discover solutions through user research.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Introducing too many new components to the user experience all at once rarely goes swimmingly from a user satisfaction perspective. Now, let’s dive in. What is a product stack?

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Userpilot

APRIL 18, 2024

Improved marketing efforts – Customer segmentation lets you dig deeper into user needs, in-app behavior, and product usage patterns. It allows you to develop more targeted marketing campaigns that cater to each segment’s pain points. Users in different age groups have varying buying habits, needs, preferences, and tastes.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Experience 83

Userpilot

AUGUST 30, 2021

In this article, I'll talk about why product analytics tools are important, how you can use them, and the best product analytics tool on the market. Product analytics tools are a type of software that enables you to measure and visualize user data. You'll know which product features users use and which ones they don't.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

MARCH 15, 2022

In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. In this article, let’s go through the 10 most important product growth metrics you should constantly track and optimize.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 89

Userpilot

AUGUST 31, 2023

They all depend on network effects to deliver customer value and grow! In this article, we cover what network effects are and why they are important. TL;DR The positive network effect is a situation when the product value grows when more users join. More users make the product more valuable which enhances user satisfaction.

Customer Experience 90

Customer Experience Customer Feedback Customer Satisfaction Messaging 90

Usersnap

JULY 21, 2021

Teaming up with customers to accelerate R&D has become a common practice in many industries. An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. Innovating by Using Customer Feedback in R&D.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98