Userpilot

JULY 16, 2021

A simple Google search will lead you to numerous articles listing every possible metric out there. This can give you valuable insights into product growth and user engagement. Net Promoter Score helps track user sentiment and the likeliness of users recommending your product. Customer Satisfaction Score (CSAT).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

DECEMBER 21, 2022

In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services. Number of Active Users (DAU or MAU). Customer Lifetime Value (CLV). Customer Satisfaction Score.

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

MARCH 20, 2024

This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. Subscription model The subscription model lets users pay a recurring fee for ongoing software access, offering flexibility and a steady income for creators.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. The important thing is to understand your users and their needs.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

The Product Coalition

JANUARY 25, 2021

Here are 11 things you can do to maintain your product momentum with close to zero development budget: Note : Many of the ideas here were written with B2B products in mind, but I’m sure many B2C product managers will find useful stuff in there as well. Newsletters ?—?a When there are no new developments occupying the majority of your time?

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Usersnap

JULY 15, 2020

Unlike in brick-and-mortar business, you must consider the entire customer journey in order to attract and retain customers. That’s the job of a customer experience manager. In this article, you’ll discover the purpose of an independent Customer Experience team and evaluate whether your company needs one now.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JUNE 22, 2021

Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. In this article, we’ll be looking at three simple customer success strategies that’ll help you save on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Userpilot ’s integrations. Mixpanel analytical dashboard.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

DECEMBER 11, 2018

. “Intercom has helped cut costs, improve our support efficiency, increase customer satisfaction and scale with the growth of our business” Self-service was especially important to LetsGetChecked because their website traffic and sales were rapidly increasing. since implementing Intercom.”.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 91

Customer Experience B2B User Testing Customer Feedback 91

Intercom, Inc.

SEPTEMBER 23, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Shep Hyken on fostering the cult of the customer. 2021 Achieving Customer Amazement survey report. The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Caught your interest?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

JULY 26, 2021

And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. In both B2B and B2C, buyers want to self-serve. And as we learned in The Product Adoption Curve in SaaS , a key driver of product innovation is product trialability: how easily users can try a product before they buy it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. For example, you may have 2000 daily active users and 5000 monthly active users.

Onboarding KPIs 64

Onboarding KPIs User Testing Customer Experience Customer Feedback 64

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Increase customer loyalty and word of mouth by acting on feedback.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making.

User Testing 91

User Testing Feedback Software Product Research Analytic Tools 91

Userpilot

MAY 31, 2023

In this article, we’ll go over 21 good user experience (UX) design examples used in popular SaaS tools and show you: The elements they use Why they work and how TL;DR A good UX design follows design principles that make it easy to use, help you complete key tasks easily, have a crisp and colorful design, and are accessible and inclusive.

UX 76

UX Customer Experience Data Visualization User Experience 76

Userpilot

JANUARY 9, 2023

These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Works with: Manages Customer Success team.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Mixpanel

OCTOBER 20, 2020

Introducing too many new components to the user experience all at once rarely goes swimmingly from a user satisfaction perspective. This is where product thinkers go to understand their users, and identify ways in which they can prioritize their roadmap. Now, let’s dive in. What is a product stack?

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs User Testing 92

Userpilot

AUGUST 30, 2021

In this article, I'll talk about why product analytics tools are important, how you can use them, and the best product analytics tool on the market. Track and understand user behavior across the entire customer lifecycle to identify and remove friction points to reduce churn. Common product analytics software features.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

APRIL 18, 2024

Demographic segmentation Demographic segmentation uses criteria such as age, gender, income, or occupation to divide customers into groups. This type of customer segmentation is commonly used by B2C businesses looking to implement targeted marketing campaigns and tailor their product offerings to different age groups, genders, and so on.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Customer Experience 80

Userpilot

MARCH 15, 2022

In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. In this article, let’s go through the 10 most important product growth metrics you should constantly track and optimize.

Onboarding KPIs 87

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 87

Gainsight

DECEMBER 21, 2020

There are blog posts, forum threads, and news articles dedicated to the story if you think about it. That single customer service experience gave Nordstrom decades of free publicity and word-of-mouth (the most trusted form) of advertising. After explaining his situation, Nordstrom allowed him to return the tires— with a refund !

Customer Experience 52

Customer Experience B2C Software Review Management 52

Userpilot

AUGUST 31, 2023

They all depend on network effects to deliver customer value and grow! In this article, we cover what network effects are and why they are important. TL;DR The positive network effect is a situation when the product value grows when more users join. More users make the product more valuable which enhances user satisfaction.

Customer Experience 87

Customer Experience Customer Feedback Customer Satisfaction Messaging 87

Usersnap

JULY 21, 2021

Soon after integrating this solution into the delivery chain, CSAT (customer satisfaction) scores exceeded 80%, while the on-time delivery performance reached 97% or more across the globe. Possible starting points for B2C companies include TrustPilot, TestFreaks, and Amazon. We’re happy to hear from you!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. The key is helping users realize the ongoing value of a product as quickly as possible. Daily/weekly/monthly active users.

Analytic Tools 84

Analytic Tools Research Software Feedback Software Onboarding KPIs 84