Userpilot

NOVEMBER 2, 2022

The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. AI is changing the way customers interact with brands. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

DECEMBER 22, 2023

When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. Before releasing the microcopy to the world, test it, just like other aspects of the product. For example, run A/B and usability tests. A/B test in Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. A/B testing.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. This includes data from your analytics tools (e.g. Why is it important?

Product Research 95

Product Research User Testing Research Software Data Visualization 95

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model. Run an A/B test. A/B testing in Userpilot. What are growth initiatives? Let’s dive right in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

SEPTEMBER 16, 2022

What is a beta testing feedback form template? Beta testing is one of the most effective ways to gather feedback on a product , but getting useful feedback and handling beta testers is not always as easy as it sounds. Use fake door testing to recruit beta testers by inviting them to test a new feature.

User Testing 90

User Testing Feedback Software Customer Feedback Product Research 90

Userpilot

MARCH 4, 2021

With so much customer feedback software on the market, it’s important to take a step back and establish your key decision-making criteria before testing out different tools. The size of your business will dictate how much budget you have available for customer service software, as well as the number of seats you’ll need to buy.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 11, 2022

This article is going to dive into the Userguiding vs Chameleon debate and try to answer a key question. Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Add emojis, gifs, images, or videos to customize your onboarding flows and have them match your brand.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore. You have lots to choose from!

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center. For instance, you can embed in-app video tutorials to provide visual solutions to challenges.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Test different UI elements with smaller segments of users. Test, test, test. Investigate why that might be.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 8, 2024

This article shows you how. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. You can also implement A/B testing to see what resonates better with your audience.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

NOVEMBER 25, 2022

In this article, you’ll learn how to make the most out of automation to improve engagement. Customer engagement is about delivering an outstanding experience so customers are more compelled to stay with your brand. Offer self-service support with an in-app resource center. Trigger an upsell at the right moment.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Finally, constantly test and improve your customer education strategy by collecting feedback and acting on it. You should find a customer education tool that allows you to try out different content types and embed learning directly in-app.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Create self-help resources to help users troubleshoot their issues on their own. How to identify user experience friction.

Customer Experience 97

Customer Experience User Friction User Testing Customer Feedback 97

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. This article considers what product experience is. Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Use a brand monitoring tool to track social media mentions. Usability tests. brand mentions.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

NOVEMBER 11, 2022

This article is going to dive into the Userguiding vs Whatfix debate and try to answer a key question. Userguiding and Whatfix are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Add emojis, gifs, images, or videos to customize your onboarding flows and have them match your brand.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Make brand awareness surveys a regular practice, especially after a crucial marketing campaign.

Data Visualization 88

Data Visualization Product Research Research Software Analytic Tools 88

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. Front-facing online engagement tools help bolster your brand identity and positioning. Source: Poptin.com.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

NOVEMBER 29, 2022

You can do this by making the product tour interactive, adding a resource center, gamifying the process, and constant iterations through A/B tests. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

DECEMBER 15, 2022

And for many reasons—which we’re going to cover in this article. Provide help when the user feels stuck and add text links to self-service resources. Embed your short videos inside your tooltips to make them more engaging and easier to understand. Conduct regular A/B tests to keep improving.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. Userpilot enables you to do that code-free!

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. ” Not only that, but leads coming through Volvo’s chatbot are 200% more likely to purchase a vehicle than those acquired via their contact form, since they’re able to get immediate answers to their questions or book a test drive online. Test and refine.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 2, 2022

In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. TL; DR. Customer feedback is the data you collect from customers that reflect their perception of your product and services. Usability tests. Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Create different variations of the same survey and run A/B tests for them to determine which version got the most engagement. A/B test different feedback forms. Pair user feedback with other UX analytics.

Feedback Software 89

Feedback Software Customer Feedback User Testing Analytic Tools 89

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Unlike a go-to-market strategy, which focuses on the product launch phase alone, a marketing strategy refers to a longer-term approach toward achieving success with your brand.

Feedback Software 94

Feedback Software User Testing Product Research Strategy 94

Imaginary Cloud - Design

OCTOBER 28, 2021

Analytics. ? Design is everywhere: from furniture construction to branding and advertisements, developed in different materials and scenarios. It’s dynamic, interactive, and malleable by nature and amasses other disciplines and techniques beyond graphic design, like programming, multimedia, and data analytics. Adaptable.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A welcome screen and quality customer service are really important to deliver a personal touch. A cautionary tale, indeed.

Analytic Tools 113

Analytic Tools Feedback Software User Testing Data Visualization 113