Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Weak Development Team 86

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like?

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 79

Customer Experience User Testing Data Visualization Feedback Software 79

UX Studio

SEPTEMBER 20, 2018

They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. How to measure product value.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. The average revenue per user. Customer loyalty. Overall customer satisfaction.

User Testing 83

User Testing Feedback Software Data Visualization Customer Feedback 83

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Put user-friendliness first: Don’t get too creative and complicate the UX design.

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

Userpilot

DECEMBER 12, 2022

Types of user engagement metrics to track using the engagement dashboard are but are not limited to: Product usage metrics: product onboarding engagement rate, product activation rate , time to value, user engagement score, product stickiness, etc. Customer satisfaction score (CSAT): This metric is similar to NPS but more short-term.

Data Visualization 87

Data Visualization Onboarding KPIs Dashboard User Testing 87

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. The four elements of UX.

Customer Experience 76

Customer Experience User Experience User Testing Customer Feedback 76

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Have a public roadmap that welcomes user inputs and makes users feel involved. What is customer focus?

User Testing 93

User Testing Customer Feedback Customer Experience Feedback Software 93

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. It is more detailed and defines the market for the product, the problems it solves, key differentiators , and its USP.

Feedback Software 91

Feedback Software Research Software Product Research User Testing 91

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? User-friendly design converts potential visitors into buyers.

Customer Experience 76

Customer Experience User Testing User Experience Data Visualization 76

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. UX click tracking using heatmaps.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. Let’s get to it!

Data Visualization 82

Data Visualization Feedback Software Customer Experience Customer Feedback 82

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Next, you have to dig into your potential customers: Who are they? Use in-app surveys to collect customer feedback.

Product launches 98

Product launches Product Research Data Visualization Research Software 98

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We’ve read amazing articles describing and categorizing these techniques. However, now that you can gain customer insights, go and try methods that use those inputs actively. Identifies important features that users are unhappy with.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Customer retention.

Customer Experience 95

Customer Experience Onboarding KPIs User Testing Customer Feedback 95

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Conduct market research to identify competitors and determine avenues for product differentiation. on social media.

Product launches 83

Product launches User Testing Product Research ChatGPT 83

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. Appcues comes second-next, with really nice UX and UI. User-friend UX and UI. ?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

AUGUST 18, 2021

You can use these insights to proactively deploy in-app experiences to relevant customers and increase retention, customer lifetime value while reducing customer churn and improving customer experience overall. For SaaS companies, the quality of the product is the true differentiator. customer satisfaction score.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 86

User Testing Research Software Customer Feedback Feedback Software 86

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. It can give you an edge over competitors.

Research Software 95

Research Software Feedback Software Analytic Tools Positioning 95

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Chameleon vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

DECEMBER 6, 2022

This article explores what the ‘feature factory’ mindset is and what the signs you might be working in such a company are. To be able to complete on price, they compromise on QA which leads to buggy and badly implemented functionality and poor UX. Product parity trap and no product differentiation.

Onboarding KPIs 85

Onboarding KPIs Product Research Feedback Software User Testing 85

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. Customer requests are queries about your product.

Feedback Software 84

Feedback Software User Testing Product Research Customer Experience 84

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In other words, it is crucial to a product's success to consider who the users are, as well as their motivations and goals. What is a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

APRIL 8, 2021

Customer Analytics Software is designed to facilitate the collection, sorting and analysis of data from customers. The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 16, 2021

Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. Contents What is a micro-survey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. Learn from these rates and compare them with your other user engagement metrics.

Onboarding KPIs 65

Onboarding KPIs User Testing Customer Experience Customer Feedback 65

Userpilot

JUNE 27, 2022

With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. In the following article, we will discuss several UX design principles, explaining why users behave the way they do and how you can use these principles to your advantage. Endowment effect.

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run.

Feedback Software 82

Feedback Software Analytic Tools Customer Feedback Customer Experience 82

Userpilot

MARCH 31, 2023

If you’re after the answers to these questions, you couldn’t be in a better place because that’s exactly what we tackle in this article. TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey.

User Testing 74

User Testing Customer Feedback Product Research Feedback Software 74

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

JULY 20, 2023

A great customer self-service portal should be easy to navigate, provide content in multiple formats, show personalized content, and be accessible from any channel or device. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Article analytics.

Embedded Analytics 93

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 93

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

AUGUST 15, 2023

In this article, we’re going to make sure that doesn’t happen. Market research gives you a fantastic opportunity to learn from the mistakes of your competitors and spot opportunities for differentiation. Good positioning statements capture needs, user requirements, differentiating factors, and how features map to outcomes.

Feedback Software 76

Feedback Software Research Software Analytic Tools Product launches 76