Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Personalize customer experiences based on the user’s jobs-to-be-done.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – are performing best for your team.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews.

Roadmap 94

Roadmap Customer Experience UX Product Research 94

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This often translates into higher user satisfaction and retention. Why is it important?

Product Research 86

Product Research User Testing Research Software Data Visualization 86

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Research Software 97

Userpilot

SEPTEMBER 14, 2023

Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS.

Customer Experience 91

Customer Experience Analytic Tools User Testing Feedback Software 91

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. What is product positioning?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software User Testing 89

Userpilot

AUGUST 5, 2023

A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities. SMART goals framework.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 90

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. Goal Setting Pyramid.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 95

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. per user for the month.

Onboarding KPIs 76

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 76

Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. The anatomy of a modern customer support tech stack . Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. How to develop your own prioritization matrix.

Data Visualization 90

Data Visualization User Testing Customer Experience Feedback Software 90

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. Consideration stage. Blog post views.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 94

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Follow up on users’ feedback.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Onboarding KPIs 90

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Feedback Software 94

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Learn how Alkami uses Apptentive in-app mobile surveys to increase ROI for Advantis Credit Union and improve customer satisfaction, loyalty, and retention. However, I’ll let our data speak for itself. Chat with us today !

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Userpilot

JULY 20, 2022

The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. You should collect feedback at all stages of the user journey. If so, you are in the right place! Are you ready?

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Develop a product that meets customer needs and expectations. Helps teams identify potential risks and develop mitigation strategies.

Product launches 87

Product launches User Testing Product Research Analytic Tools 87

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. What are strategic initiatives?

Feedback Software 92

Feedback Software Analytic Tools Research Software Product Research 92

Userpilot

SEPTEMBER 20, 2023

In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively. They own the product strategy , specify its functional requirements, and manage releases.

Reporting Tools 99

Reporting Tools Customer Experience User Testing Research Software 99

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. The purpose of this article is to curate and summarise the best thinking out there on Jobs-to-be-Done in order to explain what it is, why you need to use it and how you can apply it. Run JTBD surveys to understand your customer’s behaviour.

User Testing 162

User Testing Data Visualization Customer Feedback Product Research 162

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Thanks to that, you can allocate your resources adequately and reduce customer acquisition costs.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Onboarding KPIs 86

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further. Let’s roll.

Feedback Software 82

Feedback Software Research Software Customer Experience User Testing 82

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well.

Analytic Tools 91

Analytic Tools Feedback Software Product Research User Testing 91

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Here are 10 articles and webinars that focus on the foundational aspects of customer retention and best practices to create a best-in-class customer retention strategy. What is Customer Retention?

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. Understanding the growth loops framework. Pirate metrics framework.

Customer Experience 97

Customer Experience User Testing Onboarding KPIs Software Review 97

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger contextual tooltips with Userpilot.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Customer Experience 86

The Product Coalition

AUGUST 2, 2020

In addition to bringing engineering management strategies to help the internal team organize and execute, I also leveraged product management frameworks to drive alignment internally and externally. What is the mission, vision and strategy to solve the problem? I used the Mission/Vision/Strategy framework to analyze our work.

Data Visualization 94

Data Visualization Customer Experience Customer Satisfaction Engineering 94

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. ” The SMART goal-setting framework.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

Modus Create

AUGUST 26, 2020

In this article I will dive into what we decided to measure (and what not to measure), how we adapted Google’s “HEART” framework to our specific tools and needs, and specifics on how we measured as well as our learnings. Applying the “HEART” Framework to Measure Customer Success. Background.

User Testing 59

User Testing Framework Analytic Tools Customer Experience 59

Intercom, Inc.

JULY 1, 2020

A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Customer retention.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

The Product Coalition

MARCH 5, 2024

You cannot go a full week without seeing an article proclaiming Agile is dead or describing how we need to think in a “post-Agile” world. Agile methods like Scrum are not a one-size-fits-all framework. Nowadays it seems to have an opinion of Agile product methods like Scrum.

Agile 108

Agile Data Visualization Research Software Reporting Tools 108