UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 82

Data Visualization UX Research Software Feedback Software 82

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding.

User Testing 88

User Testing Customer Feedback Customer Experience UX 88

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? This article shows you the tips and tricks to implement. We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design.

User Testing 99

User Testing Customer Experience Data Visualization Research Software 99

UX Planet

FEBRUARY 14, 2024

Introduction Priming, a psychological phenomenon with profound implications in UX design, involves the subconscious activation of specific concepts or mental representations, influencing subsequent behavior or perception. Iconography: Icons can act as powerful primes, conveying meaning and facilitating user interaction.

Customer Experience 84

Customer Experience Travel UX Customer Satisfaction 84

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. Your retention rates will potentially increase, and so will customer satisfaction. You can make this happen by optimizing the UX for unhappy paths within your product. Best of all?

Feedback Software 96

Feedback Software Analytic Tools UX User Testing 96

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 89

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 89

Product Research Feedback Software User Testing Customer Feedback 89

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 89

Data Visualization Feedback Software Product Research Analytic Tools 89

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. UX designers – to analyze user engagement patterns and optimize UX.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. In addition to securing longer-term commitments, annual discounts can also lead to increased user satisfaction.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 85

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product.

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Research Software 95

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey.

Feedback Software 65

Feedback Software Onboarding KPIs UX User Testing 65

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. The formula of Customer Lifetime Value (CLV).

Onboarding KPIs 86

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 86

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 81

User Testing Customer Feedback Feedback Software Product Research 81

Userpilot

MAY 17, 2023

These are the key questions that we discuss in the article. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Let’s dive in!

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Churn risk is the possibility that a customer will stop doing business with you. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Proactively monitor customer satisfaction.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Prevention of potential churn among existing customers by identifying and addressing them beforehand.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

SEPTEMBER 23, 2022

Curious about the Customer Happiness Index (CHI) and how it affects your growth? This article will answer your questions. The Customer Happiness Index literally measures happiness at different stages of the customer journey. The Customer Happiness Index isn’t the same as customer satisfaction.

Feedback Software 75

Feedback Software Analytic Tools Customer Experience User Testing 75

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Reporting Tools 88

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. Sound like it’s worth a read?

User Testing 92

User Testing Product Research Research Software Feedback Software 92

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

Userpilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. to reduce your overall time to resolution.

Customer Experience 83

Customer Experience Onboarding KPIs User Testing Customer Feedback 83

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 77

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 77

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Where do you start?

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. Finally, retention rates tell you how many customers you’re keeping hold of. how long a customer sticks around), or the number of support tickets raised.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 91

Userpilot

JUNE 15, 2022

In this article, you’ll learn why emotional design is important, what it means, and how you can use emotional design to enhance your product UI/UX design. Emotional design focuses on generating user engagement through emotions. How to apply emotion design: Cut back on waiting time within your app to reduce user frustration.

UX 69

UX Feedback Software Customer Experience User Testing 69

Userpilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. We’ll look at demographic, market research, and customer satisfaction survey questions, among others. Want to know new users better? Let’s begin!

Customer Feedback 86

Customer Feedback Data Visualization Product Research User Testing 86

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 91

Customer Experience B2B User Testing Customer Feedback 91

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Weak Development Team 85

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. You can also discover friction points and eliminate bottlenecks to increase customer satisfaction and engagement. Customer Lifetime Value. Customer Churn Rate.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91