Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. There are different types of end-user support: Task-specific support.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 29, 2024

Since 2003, he has co-founded and successfully sold two technology companies , Sunshine Business Development, LLC and AdNectar, Inc. Hooked is a practical resource for understanding the psychology behind product engagement and creating products that resonate with consumers. Goodreads Best Science & Technology of 2019 Finalist.

Books 94

Books Research Software User Testing Customer Experience 94

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. This article explores what the ‘feature factory’ mindset is and what the signs you might be working in such a company are. Where does the term feature factory come from?

Onboarding KPIs 85

Onboarding KPIs Product Research Feedback Software User Testing 85

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. This article shows you: Easy ways to track this metric using Userpilot and GA4. Sessions per user benchmarks and what to aim for. A bad number of sessions per user is anything below 1.2.

Data Visualization 79

Data Visualization Analytic Tools Research Software Reporting Tools 79

Userpilot

MARCH 9, 2023

Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service.

User Testing 94

User Testing Customer Experience Feedback Software Customer Feedback 94

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Resource center analytics. CSAT surveys. Path analysis.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

JANUARY 16, 2024

This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not testing your MVPs can lead to: Building the wrong product.

User Testing 86

User Testing Feedback Software Research Software Product Research 86

Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. TL;DR SaaS customer support is the process of assisting customers who use your product. Book a demo to learn how it works today.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. UX designers – to analyze user engagement patterns and optimize UX.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. Customer requests are queries about your product.

Feedback Software 84

Feedback Software User Testing Product Research Customer Experience 84

Userpilot

MAY 27, 2024

Leverage product data to offer proactive support : Analyze customer data to provide anticipatory assistance. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Data Visualization 73

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. Why are customer touchpoints important?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

DECEMBER 6, 2023

Our article will help you decide. TL;DR Experience-led growth (ELG) is a business strategy prioritizing outstanding customer experience as the main driver of growth. Focusing on delivering a delightful experience helps companies increase user satisfaction , which results in increased customer loyalty and retention.

Analytic Tools 71

Analytic Tools Feedback Software Customer Experience Data Visualization 71

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Refined features and product offerings that cater to customers’ evolving needs.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. AI writing assistants help teams make their microcopies concise but informative and engaging.

Analytic Tools 92

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 92

Userpilot

JUNE 15, 2022

You focus too much on acquiring as many customers as possible and leave retention to chance. There’s nothing wrong with customer acquisition, but you’ll be wasting resources if you keep acquiring customers you can’t retain. There are many reasons for customer churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Research Software 95

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it!

User Testing 90

User Testing Data Visualization Feedback Software Research Software 90

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Data Visualization 85

Data Visualization Onboarding KPIs User Testing Analytic Tools 85

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 95

Research Software Feedback Software Analytic Tools Positioning 95

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. It also harmonizes user data, empowering you to deliver personalized experiences and communication, and enabling you to satisfy users better.

Analytic Tools 85

Analytic Tools Research Software Customer Communications Data Visualization 85

Userpilot

NOVEMBER 29, 2021

Measuring CES helps you keep tabs on a crucial aspect of any business – customer loyalty. But how can a single metric possibly help you monitor customer loyalty? In this article, you’ll learn all about Customer Effort Score including: why you should measure it. History of Customer Effort Score.

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices.

Data Visualization 87

Data Visualization Research Software User Testing Product Research 87

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 126

Reporting Tools Agile Feedback Software User Testing 126

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience.

Product launches 84

Product launches User Testing Product Research Analytic Tools 84

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

JULY 21, 2022

In contrast, customer service offers proactive support and reactive service. Without good product onboarding and high-quality resources, you’ll get more support tickets than you can handle—hence you need to offer both self-service support and human assistance. Here is what makes an excellent customer service model: Fast response times.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. More: SWOT Analysis 2.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Navigating Matters of the HEART?

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59