Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Tag and track NPS responses in your Userpilot dashboard.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization User Testing 96

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. As for promoters, ask them to leave a review and once they do, trigger a personalized modal to thank and reward them. Use data to personalize the knowledge base content for users. Create surveys code-free with Userpilot.

Customer Experience 96

Customer Experience Analytic Tools Feedback Software Data Visualization 96

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Review your product analytics, and A/B test your in-app messaging for added context. Example of a knowledge base in Userpilot. Constantly collect feedback with in-app surveys and act on it.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Optimization. Value delivery.

Feedback Software 94

Feedback Software Research Software Onboarding KPIs Customer Experience 94

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. This in turn makes them want to invest time and money into using your software to meet their needs.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. HubSpot : Integrates with Userpilot for personalized marketing campaigns based on in-app engagement, enhancing lifecycle management. It can include FAQs, tutorial videos , step-by-step guides, or help articles.

User Testing 100

User Testing Analytic Tools Research Software Feedback Software 100

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard.

Embedded Analytics 82

Embedded Analytics Data Visualization Analytic Tools Feedback Software 82

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Negative reviews from detractors can be very damaging to your product and brand image. Book a Userpilot demo and build one for your product, code-free!

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. The State of SaaS report found that 76% of the 100 SaaS applications reviewed have a friction-based sign-up flow. knowledge base ).

User Friction 90

User Friction Customer Experience User Testing Product Research 90

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. There are software tools for that. Source: Zendesk.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Upon reviewing your feature pages, many website visitors will realize the product doesn’t align with their expectations. Create and trigger customer surveys code-free with Userpilot. Checklist built with Userpilot.

Data Visualization 99

Data Visualization User Testing Analytic Tools Feedback Software 99

eG Innovations

AUGUST 23, 2022

A recent article from HTG covers how AVD costs can be reduced by leveraging Azure Advisor to ensure idle resources and VMs (Virtual Machines) are shutdown to avoid pay-as-you-go (PAYG) costs, see: Azure virtual desktop pricing: 5 ways you can save money (htg.co.uk). Note: The timeline can be adjusted to review different time periods.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. In this section of the article, we’re really going to dig into the nitty-gritty of each area of product functionality.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 7, 2020

Update your knowledge base. Moment is when a user creates their first experience and realizes how much time they’ll save thanks to our no-coding platform. Customers who are due for renewal. You can even segment based on in-app activity and triggers, such as completing a certain task. Send automated email sequences.

Analytic Tools 60

Analytic Tools Research Software Education Customer Experience 60

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Moreover, according to Harvard Business Review, if a complaint is resolved within 5 minutes, the customer will be more inclined towards loyalty. It’s when the company takes too long to resolve the issue.

Feedback Software 90

Feedback Software Customer Feedback Customer Experience User Testing 90

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. While there are numerous articles on how to tackle your own 30, 60, 90 days at a new organization, this post will help you onboard a new team member or your own boss.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. For example, serving as the business owner of an agile software tool such as JIRA, used by product management and other product development stakeholders. Facilitating product feedback review and planning meetings.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

MARCH 16, 2024

Is UserGuiding or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Get a Userpilot demo and drive your product growth code-free. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. Improve customer satisfaction.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Embedded Analytics 91

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 29, 2024

Is Chameleon or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Chameleon, and WalkMe compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 16, 2024

Is Appcues or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and Chameleon compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. They’re with you for the price and will consider leaving when you make upward reviews of your prices. Userpilot is a no-code tool that enables you to build flows and engage customers at different milestones in their journey. Mixpanel dashboard.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Feedback 94

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

MARCH 21, 2023

In this article, we’ll discuss the features and limitations of UserGuiding analytics and explore its value-for-money alternatives. TL;DR UserGuiding is a cloud-based platform specializing in user onboarding solutions with the necessary features to offer personalized onboarding flows and interactive product tours. Let’s start!

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Software Review 93

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your interactive user guides needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 16, 2024

Is Pendo or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Pendo and Chameleon compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52