Atlassian

FEBRUARY 9, 2022

Related Article. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. By Atlassian IT.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. This data can be invaluable in predicting market movements.

Data Visualization 133

Data Visualization Reporting Tools Feedback Software Customer Feedback 133

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. Integrating your URL knowledge base You don’t need to start from scratch.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. What is Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The software allows you to work with multiple social media platforms from one dashboard. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard.

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Appcues Appcues’ dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Start by building a knowledge base of articles that address common user problems and queries. Analytics dashboard – Set up and use multiple dashboards to track product and feature engagement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. It should include knowledge base articles, FAQs, video tutorials, step-by-step guides, and best practice documents.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. Analyze survey responses on a simple dashboard. A powerful knowledge base with helpful guides to get you started.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Embedded Analytics 84

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving.

User Friction 95

User Friction Customer Experience User Testing Product Research 95

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. User behavior analytics dashboard in Userpilot.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MAY 18, 2022

Read the article to know what it is? It’s also suitable for knowledge-based work such as software development. Visualize or map the workflow: Creating a value stream map can visualize all steps in the workflow in a column-based dashboard. processes, tools, products, and services.

Reporting Tools 135

Reporting Tools Software Developers Software Development Feedback Software 135

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Using NPS surveys to measure satisfaction with new feature releases and big updates to see how receptive your user base is to the changes and make improvements.

Product Research 97

Product Research Feedback Software Customer Experience Data Visualization 97

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. It is easy to set up, for example on a customer dashboard, and configure it up to automatically ask people logging in if they would be interested in participating in user research in the future.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. Most users prefer not to talk to support agents if they don’t have to, so providing a knowledge base with product documentation is an easy win. It asks users about their objectives and uses the information to personalize their onboarding and dashboard.

Feedback Software 103

Feedback Software Embedded Analytics Analytic Tools Enterprise 103

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. You can bring all your metrics and KPIs into one place with an analytics dashboard. NPS analytics dashboard – Userpilot. Hopefully, this article has helped you do that!

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 97

Userpilot

OCTOBER 20, 2023

Social media mention/reach reporting dashboard. Look at the feedback data from your sentiment analysis to identify content gaps, prune confusing articles, and find opportunities to improve. Userpilot’s NPS dashboard shows you all the data and responses in one place: Get your free Userpilot demo today! Source: Brand24.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. How to calculate churn rate. Enter the Help Center.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

AUGUST 6, 2023

On top of that, our article: Defines what marketing automation is. This could be in the form of a resource center or knowledge base where they can find written and video resources they need or an AI-powered chatbot widget that will help users deal with their most common issues and requests.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Adding guides and letting users search your knowledge base without leaving the app, will help them solve their issues on their own – a lot faster. Example of a knowledge base in Userpilot.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

Userpilot

FEBRUARY 7, 2020

Update your knowledge base. You can even segment based on in-app activity and triggers, such as completing a certain task. Seeing as this article is about customer education, let’s assume you’re sending an email sequence to a segment of customers who haven’t yet used a key feature of your product. Launch an academy.

Analytic Tools 65

Analytic Tools Research Software Education Customer Experience 65

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Identify your best marketing channels with Google Analytics Extract funnel visualization reports from your Google Analytics dashboard. Checklist built with Userpilot.

Data Visualization 103

Data Visualization User Testing Analytic Tools Feedback Software 103

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. The knowledge base may be video tutorials, written articles, blogs, etc. Unlocking the potential of these indifferent users can be a game-changer for your business.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. Your customer success team should work closely with the product and content teams to include self-training materials, knowledge base , product documentation, etc., Let’s start! in the resource center.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Product Research 88

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. With self-service resources, like a knowledge base , customers don’t have to.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JANUARY 24, 2022

And in this article, we’ll show you how to do just that. For more on creating custom events, this Knowledge Base article is instructive. A low-level SEO might only care about the data on the Dashboard. The board is filled with the kind of demo content that we advocated for earlier in this article.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Access the NPS dashboard in Userpilot. You’ll also identify where the problem lies (i.e.,

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. When you choose what to do, then you will be guided by tooltips, videos, articles, and so on. FAQ, Knowledge Base, Video training, or other educational resources. Mixpanel analytics dashboard. What do they do?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Reporting Tools 96

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98