Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Let’s dive right in!

Feedback Software 81

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 81

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. Userpilot and Heap are the top two tools for customer attrition analysis.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Faster adoption also improves the onboarding experience and reduces customer churn.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Data Visualization 86

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium. Let’s get right to it!

Feedback Software 96

Feedback Software Embedded Analytics Analytic Tools Enterprise 96

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Realization.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Poor product-market fit. Complicated product. Features with usability issues. Userpilot can help.

Data Visualization 96

Data Visualization User Testing Analytic Tools Feedback Software 96

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Customer Experience 86

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

User Testing 98

User Testing Analytic Tools Research Software Feedback Software 98

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10. Or else, why would you be here?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Data Visualization 80

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. There are many metrics to explore. This information might include product documentation, tutorials, FAQs, and other types of helpful content. if you want them to use a feature and get activated). You have lots to choose from!

Analytic Tools 93

Analytic Tools Embedded Analytics Data Visualization User Testing 93

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. This article considers all you need to know about retention marketing. Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Who are they?

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Experience 90

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. Besides determining customer goals, pain points, and motivations, you also need to consider their context of use for your product.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Product Research 77

Userpilot

JANUARY 24, 2022

I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. What is a Wow Moment?

Analytic Tools 96

Analytic Tools Research Software Data Visualization Customer Experience 96

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. If so, you’re in the right place!

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. Don’t forget secondary onboarding 8. It’s an important metric for SaaS businesses because profitability correlates with retention and activation. How to calculate churn rate 1.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JULY 14, 2021

Because we’re just a different kind of onboarding tool! ?????. So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. They are disengaged from your product. Here’s why.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. And what do you do when you find a really cool product/brand?

Reporting Tools 97

Reporting Tools Feedback Software Customer Experience User Testing 97

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Think about the product or service you enjoy right now and absolutely can’t do without.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Feedback 92

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 100

B2B User Testing Research Software Analytic Tools 100

Userpilot

JANUARY 26, 2023

The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. What is real-time customer feedback?

Feedback Software 88

Feedback Software Customer Feedback Customer Experience User Testing 88

Userpilot

FEBRUARY 25, 2024

Looking for an effective new customer onboarding tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

SEPTEMBER 22, 2021

In this article, we discuss what engagement tools are and why you need them for your SaaS. Engaged users are receiving repeated value in your SaaS leading to increased product adoption, retention, and more revenue. Personalized onboarding can reduce churn by keeping users highly engaged.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

FEBRUARY 25, 2024

Looking for an effective onboarding automation tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. What is an analytics dashboard?

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs Dashboard 89

Userpilot

FEBRUARY 25, 2024

Looking for an effective feature adoption tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. Looking for a Better Alternative for Feature Adoption?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective onboarding automation tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your onboarding automation needs. Chameleon is a product adoption platform.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective onboarding automation tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your onboarding automation needs. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective product adoption tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product adoption needs. Looking for a Better Alternative for Product Adoption?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52