Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. Guides List.

Embedded Analytics 95

Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

NOVEMBER 10, 2022

If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. knowledge base ).

User Friction 89

User Friction Customer Experience User Testing Product Research 89

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Once you’ve collected the relevant data, it’s time to segment the user and trigger an onboarding flow that highlights the features that this group finds most useful.

Feedback Software 82

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 82

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The software allows you to work with multiple social media platforms from one dashboard. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. In-app guidance reduces frustration and improves the customer experience. NPS analytics dashboard.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc.,

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Customer Experience 87

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard.

Embedded Analytics 81

Embedded Analytics Data Visualization Analytic Tools Feedback Software 81

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Grouping customer feedback by positive and negative responses through user sentiment analysis can show you what works. Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 95

Data Visualization Customer Feedback User Friction User Testing 95

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Appcues Appcues’ dashboard.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Using NPS surveys to measure satisfaction with new feature releases and big updates to see how receptive your user base is to the changes and make improvements.

Product Research 91

Product Research Feedback Software Customer Experience Data Visualization 91

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Interactive onboarding example from Kommunicate. Checklist built with Userpilot.

Data Visualization 97

Data Visualization User Testing Analytic Tools Feedback Software 97

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. First, you need to map the important touchpoints throughout the funnel to understand the user experience at each stage.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Userpilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Use data to personalize the knowledge base content for users.

Customer Experience 95

Customer Experience Analytic Tools Feedback Software Data Visualization 95

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

MARCH 21, 2024

In SaaS, managing the customer lifecycle helps you sustain growth by building a loyal customer base over time. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. User persona example. Why is customer lifecycle management important?

User Testing 99

User Testing Analytic Tools Research Software Feedback Software 99

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Appcues’ dashboard.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Data Visualization 88

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Access the NPS dashboard in Userpilot. Below, you’ll find three easy ways to do so.

Data Visualization 94

Data Visualization Analytic Tools User Testing Feedback Software 94

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. But since such freedom can lead users to face an obstacle, you need to have the answers ready in a self-service portal. Userpilot’s in-app knowledge base.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. That’s because users may not be able to realize the product value on their own. Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value.

Analytic Tools 85

Analytic Tools Feedback Software Product Research Data Visualization 85

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. And the smooth user experience leads to higher NPS scores.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

eG Innovations

AUGUST 23, 2022

Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. We have discussed similar pros and cons associated with “commitment tier pricing” in another article on reducing Azure costs, see: Reduce Azure Monitoring Cost | eG Innovations. Performance.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

JANUARY 26, 2023

One of the most powerful types of user sentiment is real-time customer feedback. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. This means they’re readily available and give users the freedom to submit feedback on their own terms.

Feedback Software 89

Feedback Software Customer Feedback Customer Experience User Testing 89

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. But since such freedom can lead users to face an obstacle, you need to have the answers ready in a self-service portal. Userpilot’s in-app knowledge base.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. You will also save precious time and costs, while gaining valuable visibility into user behaviour and engagement trends.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. to address potential issues users may face with your product. Userpilot goals dashboard.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. Which is the better tool for user onboarding , as well as other use cases? Chameleon vs Whatfix for user onboarding – differences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 96

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 96

Userpilot

SEPTEMBER 28, 2022

In this article, we’ll discuss 10 product management metrics that you can’t do without. They are the key to delivering the highest value and outstanding user experience. A survey by Coleman Parkes showed that a self-service knowledge base can boost retention rates by as high as 85%.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 77

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? Self-service support: Leverage Userpilot’s knowledge base software to implement a full-scale proactive support system. Pendo user onboarding dashboard.

Feedback Software 91

Feedback Software Analytic Tools Research Software Customer Experience 91

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 91

Data Visualization Analytic Tools Onboarding KPIs Dashboard 91

Userpilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. It also offers integrated user analytics and a user sentiment suite – with in-app surveys to collect feedback , and NPS surveys to gauge user satisfaction.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

APRIL 21, 2024

In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. You should add different content types to your resource center so you can cater to each user’s learning style and preference.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Embedded Analytics 90

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Mixpanel analytical dashboard. Mailchimp email dashboard.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Here are some of the key benefits: Improved user experience : Understanding customer pain points lets you identify the precise elements causing friction within their journey. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags.

User Friction 99

User Friction Customer Communications Analytic Tools Feedback Software 99

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? In this article, you will learn about how to measure customer behavior and expectations, get an overall picture of the customer journey, and provide greater business value to your customers. A simple FAQ section or a knowledge base are great places to start.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! In this case, you get to support the user without involving anyone from your team.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90