Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. Here’s why: It improves the user experience.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Embedded Analytics 96

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 108

Customer Experience Feedback Software User Testing Customer Feedback 108

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

NOVEMBER 6, 2023

– Build an in-app knowledge base to resolve any gaps. What are customer experience gaps? A customer experience gap is the difference between what customers expect and their actual experience with a product or service. Based on these patterns, you can also verify if users are behaving how you expect them to.

Customer Experience 90

Customer Experience Feedback Software Customer Feedback Data Visualization 90

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Here are some of the key benefits: Improved user experience : Understanding customer pain points lets you identify the precise elements causing friction within their journey. By addressing these issues, you create a smoother, more intuitive customer experience.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

SEPTEMBER 8, 2022

In this article, we’ll be talking about the importance of help centers. You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one. By eliminating friction, accessible self-service support improves the user experience and satisfaction.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

TechEmpower - Product Management

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

AUGUST 20, 2023

But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Users will always need more information than what a few tooltips can offer.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software User Testing 83

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! In this case, you get to support the user without involving anyone from your team.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. This article examines what contextual help is, why it’s necessary for SaaS companies, and how you can implement it in your product.

UX 94

UX Customer Experience Customer Satisfaction User Friction 94

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Create a personalized onboarding flow to help users reach the Aha! 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. A seamless and enjoyable user interface encourages user retention.

Data Visualization 133

Data Visualization Reporting Tools Feedback Software Customer Feedback 133

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Tailored checklists and knowledge base : Userpilot allows users to create customized checklists and knowledge bases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. This article delves deep into customer service surveys and how to do it right. Based on your interaction today, how likely are you to continue using our product or service? Book a demo now to learn more.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

Userpilot

JULY 21, 2022

It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. However, excellent customer service also offers self-service support to the user—saving support agents time while driving frictionless customer engagement. Now, having answers fast isn’t the only factor.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

AUGUST 30, 2023

Use onboarding checklists to make users complete core tasks and experience the value of your product quickly. Implement an in-app knowledge base to provide support without relying on human labor. Create an AI chatbot to give users an alternative way to get help without having to search for answers.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. GainsightPX provides numerous options for you to deliver in-app support to your users: Create knowledge center articles explaining how to use the various features offered by your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Usetiful is a no-code digital adoption platform that lets you build a layer of in-app experiences on top of any product. What is Usetiful?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 17, 2023

This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates. Adopt an omnichannel mindset and offer users support on channels they need it. Include a search bar to improve the user experience.

Reporting Tools 94

Reporting Tools Data Visualization Analytic Tools Feedback Software 94

Userpilot

NOVEMBER 10, 2022

If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. knowledge base ).

User Friction 95

User Friction Customer Experience User Testing Product Research 95

UX Planet

APRIL 12, 2024

And before someone states “hey, that’s farming for you” or even “no one forces them to do it” or the eternal “maybe they’re doing it wrongly, we know better”, also remember the context in which they operate (remember my article on Context ). Now keep in mind, I’m not stating the concept of Experience Design didn’t exist before.

Research Software 87

Research Software Analytic Tools Feedback Software User Testing 87

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. For example, if your customers consistently ask deeply technical questions, creating a comprehensive and searchable knowledge base will make life easier for both your agents and customers.

Feedback Software 89

Feedback Software Analytic Tools Customer Feedback Customer Experience 89

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your proactive customer service needs. Must have features of proactive customer service tools When choosing a customer service tool, focus on features that predict needs, enhance user experience , and simplify operations.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. Then use the data to segment users and trigger onboarding experiences tailored to their needs.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer experience tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. Slider editor on GainsightPX.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

DECEMBER 4, 2023

This article shows you simple steps to do that. TL;DR A funnel drop, or abandonment, occurs when a user abandons a conversion process without completing the desired action in-app or on a website. Improve user experience and retention : After converting from free to paid, you want your users to stay with you for as long as possible.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

MARCH 29, 2022

In today’s article, we will be listing some inspiring help center designs that will make you stand out. Additionally, we will show you how to build your own help center and drive user engagement. Additionally, we will show you how to build your own help center and drive user engagement. Help center vs Knowledge base.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 2, 2022

In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Personalized user experiences.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Self-help resource center: An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 10, 2022

Employ checklists that introduce users to advanced features as part of your secondary onboarding strategy. Scale customer support by enabling users to help themselves. All it takes is to create a comprehensive knowledge base with different formats of self-help resources. Create a comprehensive self-serve knowledge base.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. GainsightPX provides numerous options for you to deliver in-app support to your users: Create knowledge center articles explaining how to use the various features offered by your product.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective product experience tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product experience needs. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

OCTOBER 25, 2022

Companies are prioritizing customer service to boost their user experience, and self-service portals are an integral part of that. Enhance customer experience. Common self-service portal types: Knowledge base: A self-serve repository of information about a company’s products and services. Knowledge base.

Data Visualization 95

Data Visualization Analytic Tools Customer Communications Customer Experience 95

Userpilot

MAY 5, 2023

Self-service customer experience is a tech-support model where companies provide users with the resources to find answers to problems and achieve their goals inside your app—without relying on customer service teams. It can include features such as knowledge bases, chatbots, in-app guides, FAQs, forums, video tutorials, and more.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Data Visualization 93