Userpilot

AUGUST 20, 2023

But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Users will always need more information than what a few tooltips can offer.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software User Testing 74

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Offer limited deals and discounts to motivate users. Personalize the cross-sell messages based on user segment.

Feedback Software 81

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 81

Userpilot

JULY 21, 2022

It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. However, excellent customer service also offers self-service support to the user—saving support agents time while driving frictionless customer engagement. Now, having answers fast isn’t the only factor.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. Onboarding module.

Embedded Analytics 95

Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. Then use the data to segment users and trigger onboarding experiences tailored to their needs.

Feedback Software 82

Feedback Software Research Software User Testing Onboarding KPIs 82

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. While people prefer a personalized experience, catering to their individual preferences isn’t always possible or effective. Marketing segmentation comes in handy here.

Customer Experience 94

Customer Experience User Testing Feedback Software Customer Feedback 94

Userpilot

AUGUST 30, 2023

In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. The knowledge base can include blog posts, case studies, videos, etc.

Customer Experience 87

Customer Experience Onboarding KPIs User Testing Customer Feedback 87

Userpilot

NOVEMBER 10, 2022

If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. knowledge base ).

User Friction 88

User Friction Customer Experience User Testing Product Research 88

Userpilot

JULY 21, 2022

But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. Use pre-defined checklists to prompt users to complete key actions. Leverage tooltips to send the right message to the right user at the right time.

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. From website copy to in-app messages.

User Testing 90

User Testing Research Software Feedback Software Product Research 90

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Flexibility and the ability to personalize user experiences.

Feedback Software 94

Feedback Software Analytic Tools B2B Embedded Analytics 94

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Customers can downgrade or cancel subscriptions for a million reasons , but here are the main culprits: Bad product-customer fit: This mainly results from wrong positioning or sugar-coated marketing messages. You’ve opened the right link!

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85

Userpilot

OCTOBER 30, 2022

Then, analyze the results to make intelligent decisions on improving the customer experience. User engagement tracking with Userpilot. Adapt to the customer experience lifecycle. Your efforts won’t yield much return if user experiences aren’t tailored to the right lifecycle stage. Acquisition ?

Feedback Software 88

Feedback Software Data Visualization Customer Communications Customer Experience 88

Userpilot

MARCH 29, 2022

In today’s article, we will be listing some inspiring help center designs that will make you stand out. Additionally, we will show you how to build your own help center and drive user engagement. Additionally, we will show you how to build your own help center and drive user engagement. Help center vs Knowledge base.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Customer Experience 94

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

JUNE 22, 2022

In-app help includes a button to access support and chat, a help center and knowledge base hub, tooltips to announce new features, hotspots to grab users’ attention, as well as checklists to drive users to the activation point. Mobile app users may find this feature particularly useful. In-app help center widget.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

SEPTEMBER 25, 2023

These are the main questions that the article tackles, so if you’re looking for the answers, we’ve got them! PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. A/B testing – to optimize the performance of the in-app experiences.

Analytic Tools 91

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 91

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Aha moment?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

NOVEMBER 24, 2020

This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption.

Analytic Tools 84

Analytic Tools Feedback Software Product Research Data Visualization 84

Userpilot

MARCH 21, 2024

In SaaS, managing the customer lifecycle helps you sustain growth by building a loyal customer base over time. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. User persona example. Editing a loyalty program message with Userpilot.

User Testing 98

User Testing Analytic Tools Research Software Feedback Software 98

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. The right user. The right time.

User Testing 75

User Testing Customer Experience Data Visualization Demo 75

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Data Visualization 86

The Product Coalition

JUNE 17, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. To do this, you need to build a structured and scalable knowledge base. Strengthening core messaging If you understand what people care about you can talk about your service in the right way. Get in touch.

Product Research 78

Product Research Framework User Testing Customer Feedback 78

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. What is product experience? Consider a few of them.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Hence, optimizing them is key to improving your conversions.

Data Visualization 96

Data Visualization User Testing Analytic Tools Feedback Software 96

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. And finally, a new tooltips feature – our first ever customer-initiated message type. Third, a new visual bot builder. There are no additional charges.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each.

Feedback Software 85

Feedback Software Analytic Tools Customer Feedback Data Visualization 85

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Users are resistant to change, so communicate well in advance and use multiple channels such as social media, in-app messaging , and websites to ease the process.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Use data to personalize the knowledge base content for users.

Customer Experience 94

Customer Experience Analytic Tools Feedback Software Data Visualization 94

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc., make the onboarding process more engaging and enjoyable for users.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Customer Experience 86

Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Giving high-fives makes users feel seen and appreciated.

Feedback Software 85

Feedback Software Onboarding KPIs Strategy Customer Experience 85

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. It gives you more use cases that translate to sticky users.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

JULY 29, 2021

The best practices for contextual customer communication involve: writing short and clear messaging, personalization , segmentation, and setting goals for product experiences to ensure every in-app message has a clear goal. 1 Customer engagement solutions: build custom onboarding experiences. Get a demo now!

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98