Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. improve product experience. This article outlines the best practices for creating an ideal knowledge base structure.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Use social proof to build brand authority.

Data Visualization 101

Data Visualization User Testing Analytic Tools Feedback Software 101

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

AUGUST 10, 2022

In this article, we cover what exactly customer perceived value (CPV) is, how to calculate it, and the best strategies to increase perceived value and skyrocket product growth. Improve your overall user experience to get high perceived value. Positive reviews = better brand perception. Let's get started.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Customer service personalization builds trust since customers don’t feel like just another user in your database. Trust leads to better retention and brand loyalty. Another easy way to personalize?

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Research Software 97

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. Automation.

Feedback Software 92

Feedback Software Reporting Tools Customer Experience Data Visualization 92

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. The goal is to educate customers to convert them into active users of your product or service.

Education 95

Education User Testing Customer Feedback Customer Experience 95

Userpilot

MARCH 21, 2024

This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. Understanding and optimizing the customer lifecycle helps you offer a delightful experience that builds brand loyalty and drives product growth. User persona example. Userpilot ’s demo page.

User Testing 102

User Testing Analytic Tools Research Software Feedback Software 102

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further. Let’s roll.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Flexibility and the ability to personalize user experiences.

Feedback Software 97

Feedback Software Analytic Tools B2B Embedded Analytics 97

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. But loyal customers buy because they’re committed to the brand. Some users sign up and forget about your app.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 26, 2021

So we drew on our discussions with hundreds of SaaS companies that care about product experience to put together this guide for you. The term "product experience" (PX) relates to the part of the overall user experience that takes place inside your product. What is product experience? Or it can deteriorate.

Customer Experience 95

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 95

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. Customer loyalty is the measure of a customer’s connection to your brand.

Customer Experience 82

Customer Experience User Testing Feedback Software Customer Feedback 82

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. But that’s not all. Omnichannel service.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Increased customer loyalty and retention.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! Knowledge bases can help you to improve customer satisfaction , build loyalty , and drive new feature adoption.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Data Visualization 93

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Using NPS surveys to measure satisfaction with new feature releases and big updates to see how receptive your user base is to the changes and make improvements.

Product Research 94

Product Research Feedback Software Customer Experience Data Visualization 94

Userpilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Use data to personalize the knowledge base content for users.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

JANUARY 14, 2022

Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Feature usage. Micro surveys.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you. They actively promote your brand and never miss anything you say. Sounds too good to be true?

Feedback Software 91

Feedback Software User Testing Customer Experience Onboarding KPIs 91

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Once you’ve collected the relevant data, it’s time to segment the user and trigger an onboarding flow that highlights the features that this group finds most useful.

Feedback Software 87

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 87

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. However, the Basic package has strict limitations like only 1 user seat and no custom branding.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

MARCH 29, 2023

This article covers: What NPS is about Why you should collect it to power your eCommerce growth How to use and analyze the data to get more customers Factors affecting your NPS and what to do about it TL;DR NPS eCommerce measures customer loyalty and directly indicates their willingness to buy from your online store again.

Product Research 75

Product Research Customer Feedback Customer Experience Onboarding KPIs 75

Userpilot

JANUARY 11, 2024

Ensure a seamless user experience With the signup and KYC processes completed, the user can now get into the app. The first step to creating a seamless user experience is creating a user-friendly interface that is easy to navigate. Improve the customer experience through multichannel support.

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software User Testing 102

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Today we’re launching checklists, a simple no-code way to guide your users through a series of tasks.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Embedded Analytics 97

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Why is user adoption important?

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. A good onboarding experience fosters trust in your brand and success with the product.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. Userpilot ’s in-app resource center.

User Testing 81

User Testing Customer Experience Data Visualization Demo 81

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. What content should you test? Everything.

User Testing 94

User Testing Research Software Feedback Software Product Research 94

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. It’s not enough to build a knowledge base; ensure it has all the information customers need at every stage of their journey.

Feedback Software 87

Feedback Software User Testing Customer Experience User Friction 87