Userpilot

APRIL 21, 2024

In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. Knowledge base section that leads to further article categories. Reduce support costs by minimizing the need for human intervention.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Embedded Analytics 96

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Embedded Analytics 96

Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

JANUARY 12, 2023

In this article, we cover: What after-hours support is and why you should offer it. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. To provide after-hours support, start by building a self-service knowledge base. Case studies.

Embedded Analytics 94

Embedded Analytics Customer Experience Customer Satisfaction Software Review 94

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Based on this, you can optimize your support channels and resources to provide proactive and personalized customer support. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. We cover: Types of customer pain points.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

AUGUST 30, 2023

Implement an in-app knowledge base to provide support without relying on human labor. Here are five examples of SaaS brands that leverage automation in customer service: Userpilot’s resource center offers content in multiple formats, chatbots, and passive surveys. Offering automated support when reps are offline.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

Userpilot

FEBRUARY 13, 2024

This article covers: Key benefits of the self-service method. These tools typically have features to allow you to include articles, tutorial videos , and chatbots in your support center, providing structured support across the customer journey. Find answers to your product queries with Userpilot’s knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Intercom, Inc.

NOVEMBER 30, 2021

An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers. Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Team Inbox.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. In contrast, advocates promote your brand on your behalf through word-of-mouth.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

JUNE 29, 2023

These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! Knowledge base. Importantly, it can also help you create common terms of reference and start building a clear brand identity. Tolstoy’s in-app video tutorials. Frequently asked questions (FAQs).

Document 94

Document Analytic Tools Feedback Software User Testing 94

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Create a knowledge base with different modules. for maximum effect. Join the Userpilot Facebook Community.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JANUARY 26, 2023

Here are some customer advocacy tactics from successful brands: Allowing users to sign up easily through SSO without friction, like Loom. Trigger customer satisfaction surveys ( CSAT ), like Hubspot, whenever the user interacts with the brand. Show personalized self-service resources inside your in-app knowledge base , like Userpilot.

User Testing 87

User Testing Feedback Software Customer Feedback Customer Experience 87

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Consider a few.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 19, 2023

Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Usetiful : Best to build knowledge bases. The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts.

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

MARCH 20, 2023

This article highlights the importance of staying on top of the latest customer service trends and the top trends to follow today. Customer service is an integral part of how customers perceive a brand. This has made knowledge base articles much more valuable, with a 20% increase globally.

Reporting Tools 93

Reporting Tools Data Visualization Analytic Tools Research Software 93

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. What is Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Trust leads to better retention and brand loyalty. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 104

B2B User Testing Research Software Analytic Tools 104

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. You can build different formats of educational content, including flows, videos, tooltips, and help articles.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product.

Analytic Tools 69

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 69

Userpilot

OCTOBER 1, 2021

You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A brand-new feature showing how LinkParrot can save accounting departments 2 hours per day when it comes to budgeting for linkbuilding activities. A cautionary tale, indeed. How NOT to personalize your SaaS onboarding.

Analytic Tools 113

Analytic Tools Feedback Software User Testing Data Visualization 113

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Tailored checklists and knowledge base : Userpilot allows users to create customized checklists and knowledge bases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 20, 2024

This is one of the questions we answer in this article. This establishes a clear and cohesive brand message and increases brand credibility. A message map typically includes a core message, supporting points, proof points, target audience, brand voice, and guidance on tailoring messages for different marketing channels.

Messaging 85

Messaging User Testing Research Software Analytic Tools 85

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. You can easily customize and edit every element so it syncs with your brand image (i.e. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. You can use modals for this. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 10, 2022

In this article, we cover what exactly customer perceived value (CPV) is, how to calculate it, and the best strategies to increase perceived value and skyrocket product growth. Positive reviews = better brand perception. Give customers the option to learn in multiple formats with knowledge base articles and video tutorials.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

FEBRUARY 26, 2023

In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! Companies that prioritize digital engagement tend to build brand awareness with their target audience and improve customer retention.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. What is customer service?

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Use social proof to build brand authority. Ineffective marketing : From wrong messaging to low brand awareness, ineffective marketing affects your conversion funnel in many ways. Checklist built with Userpilot.

Data Visualization 103

Data Visualization User Testing Analytic Tools Feedback Software 103

Userpilot

DECEMBER 13, 2022

In this article, we cover the following: Why you need an analytics dashboard. There are three common dashboard styles in SaaS – a knowledge base dashboard that tracks self-serve content performance, an NPS dashboard that tracks user sentiment , and a user funnels analysis dashboard to track micro-conversions.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Dashboard 96

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot vs Usetiful for user onboarding In this section of the article, we’re really going to compare Userpilot vs Usetiful in terms of user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52