Article Branding Knowledge Base Messaging 
Userpilot
SEPTEMBER 21, 2022
How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.
Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.
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Userpilot
APRIL 3, 2024
In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant.
Intercom, Inc.
OCTOBER 1, 2022
Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. What is a customer self-service portal? It can help a company lower costs.
Intercom, Inc.
NOVEMBER 30, 2021
With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.
Userpilot
NOVEMBER 20, 2022
This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.
Intercom, Inc.
DECEMBER 2, 2019
In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. Use chatbots to improve resolution times.
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