Userpilot

JUNE 29, 2023

These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! Knowledge base. Importantly, it can also help you create common terms of reference and start building a clear brand identity. Tolstoy’s in-app video tutorials. Frequently asked questions (FAQs).

Document 91

Document Analytic Tools Feedback Software User Testing 91

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Are you looking for solid Intercom alternatives but not sure which one to pick? Let’s get right into them, one by one!

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Resource centers are available on both the Growth and Enterprise plans. You can easily customize and edit every element so it syncs with your brand image (i.e. You can integrate an existing knowledge base simply by adding a URL.

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. However, the Basic package has strict limitations like only 1 user seat and no custom branding.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Customer Experience 80

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product.

Analytic Tools 66

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 66

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Use social proof to build brand authority. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action. Use lead scoring to identify high-quality leads.

Data Visualization 101

Data Visualization User Testing Analytic Tools Feedback Software 101

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. What is customer service?

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Data Visualization 93

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. When users share stories and solve problems together, they develop a deeper connection to the brand.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. What are the best practices for success? Data collection automation.

Feedback Software 97

Feedback Software Analytic Tools B2B Embedded Analytics 97

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Customers become brand advocates.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Userpilot’s self-service knowledge base.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Userpilot

MAY 7, 2021

Examples include a frictionless sign-up flow, a knowledge base, a help center widget, a tooltip, or a welcome screen. Knowledge base : when you look up a solution to a query about a product you’re using in their dedicated help pages, without talking to customer service. WalkMe’s pricing confirms this theory.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. If so, you’re in the right place!

Embedded Analytics 85

Embedded Analytics Data Visualization Analytic Tools Feedback Software 85

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. How to calculate churn rate. Enter the Help Center.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. Once you start building their trust in your brand, customer experience and satisfaction naturally improve.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JULY 29, 2021

This is based on customer data and product usage data such as in-app behavior, user needs, and job-to-be-done. As they progress, they interact with your product and brand across different digital channels. Use gamification to make your users smile, complete their goals faster, and increase brand loyalty and engagement as a result. #3

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Customers become brand advocates.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Data Visualization 71

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Walkme is an enterprise onboarding tool that nowadays caters more to the employee onboarding use case. Best for large enterprises. 50,000 enterprise software is not an alternative for a $50 tool for a startup.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JULY 3, 2018

Support Hero is an advanced knowledge base system for Saas apps. Support Hero is self-service knowledge base that helps companies educate their clients. Support Hero is perfect tool for any growing company that want to help their customers successfully use their product and educate them with a super simple knowledge base.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

The Product Coalition

NOVEMBER 4, 2019

basically any channel in which a customer wants to communicate with your brand. Customer conversation marketing is also about tracking data, triggered messages based on this data (like pop-ups, emails, and chat messages), and analytics, because this kind of marketing focuses on driving engagement, developing loyalty, and growing revenue.

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. This helps customers engage more with your product and resonate with your brand better.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

SEPTEMBER 28, 2022

In this article, we’ll discuss 10 product management metrics that you can’t do without. Highly satisfied customers tend to become loyal customers and brand advocates. Promoters are your most loyal customers and are more likely to become brand advocates. So, let’s dive in! Net Promoter Score.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 82

Userpilot

NOVEMBER 30, 2021

Userlane caters to enterprises and does not offer a free trial. Essentially, this means you’d either have to rely on templates to build, losing out on getting that perfectly polished brand look; or your engineers would have to code the changes themselves. At this time, Userlane caters to enterprises and does not offer a free trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

NOVEMBER 11, 2022

This article is going to dive into the Chameleon vs Whatfix debate and try to answer a key question. However, Chameleon offers very limited functionality on the Startup plan, and Whatfix is mainly used by enterprise companies so it might not be a good fit for startups and SMBs. Thinking about whether to go for Chameleon vs Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. LiveAgent for enterprises who need a customized help desk platform that fits their needs.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Userpilot

APRIL 29, 2021

If the person you are trying to attract has no connection with your brand, most will leave at the next best option. Userpilot offers two subscription plans to choose from Growth (starts from $249/mo) and Enterprise (starts from $749/mo). Inline Manual offers two subscription plans: Standard Pro and Enterprise. Inline Manual.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. If you don’t have that much time and money to spend – you will need to partner with the right enterprise onboarding tool. In this article, we’ll show you how to choose one. Segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

Userpilot

FEBRUARY 13, 2024

This article covers: Key benefits of the self-service method. These tools typically have features to allow you to include articles, tutorial videos , and chatbots in your support center, providing structured support across the customer journey. Having a hard time choosing the perfect customer self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. Front-facing online engagement tools help bolster your brand identity and positioning. Conclusion.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Intercom, Inc.

AUGUST 10, 2018

Earlier this year we launched a brand new messenger for business with apps deeply integrated into the experience. These are the four big things that we think are brand new and really useful for you and your business. I should see a brand new lead here at the top. Apps help people get things done right there in the messenger.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

APRIL 21, 2021

For example, your analysis might show that enterprise customers tend to be promoters, but new users tend to be detractors. On the product side of product marketing, using HelpCrunch will make your customer communications look professional, because the tool gives you a range of options to match the communications UI to your unique brand.

Analytic Tools 54

Analytic Tools Feedback Software Research Software Customer Communications 54

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. They are especially useful in enterprise environments.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91