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470: Strategies for enhanced product innovation in organizations – with Andy Binns

Product Innovation Educators

Insights for product managers on fostering innovation in corporate environments Today we are talking about how established organizations can innovate, resulting in new products and ventures. Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers.

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12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

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How To Say “No” To A Feature Request

The Secret PM Handbook

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, some Developers know Java, and some know.Net. I’ll do another article on that soon. Oh, That’s A Terrible Idea!

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The Secrets of Highly Successful Products: The Sales Discovery Call

The Secret PM Handbook

In this article I show you how to take what you know about the problems your product solves and turn it into tools that enable sales to blow out their numbers. Perhaps your product is a project management tool that’s particularly strong in resource management. Developing Good Discovery Questions. If they have budget?

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Three Superpowers of a Product Manager

Mind the Product

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. The practices I describe are not an exhaustive list of tools and methods. Retrospectives are a great way to check in with your development team.

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3 Simple Steps To Make Your Customer Stories 10x Better

The Secret PM Handbook

In my articles about go to market , I always mention the importance of “customer stories.” To help you get a better at it, I’d like to share some useful storytelling tools I learned recently. We’ll cover a basic storytelling structure in this article. It’s nice to have a tool like that! It was a big challenge for me once.

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CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Intercom, Inc.

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. This means you first need to engage with your customers to listen to what they (and the data points) are saying. That’s not developing personas. So employees know.