Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. These experiences leading Customer Success gave me a lot of insight into the importance of CS operations to enable scale.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. By “seeing” into your customer accounts, you can better understand them through usage insights and health scoring.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Challenger mindset : Another great skill to develop is the “challenger mindset.” Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, some Developers know Java, and some know.Net. This is a matter of asking the right questions in the right way.

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

The Product Cafe

JANUARY 18, 2024

We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. They dive deep into topics, giving us insights and wisdom no other medium can match. They're great at sharing the info and resources we all need. I totally get you!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

The Secret PM Handbook

JUNE 16, 2017

Obviously, based on this data retrospectives and debriefs should be a no-brainer. But this data still doesn’t motivate most teams to act. With this data I can say, “I recommend the team start doing retrospectives – your performance will improve 10x faster.” I want the company to buy the team a tool to support retrospectives.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. The practices I describe are not an exhaustive list of tools and methods. Retrospectives are a great way to check in with your development team.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

NOVEMBER 16, 2021

On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. .

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. ACTION : Put yourself in the customer’s shoes; find how to solve problems with your product or service. Thinkertoys: A Handbook of Creative-Thinking Techniques. Executive communication. User and customer empathy.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. This means you first need to engage with your customers to listen to what they (and the data points) are saying. That’s not developing personas. So employees know.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Secret PM Handbook

FEBRUARY 20, 2018

In this article I show you how to take what you know about the problems your product solves and turn it into tools that enable sales to blow out their numbers. Perhaps your product is a project management tool that’s particularly strong in resource management. Developing Good Discovery Questions. What Does The Prospect Want?

Product Research 170

Product Research Demo User Testing Data Visualization 170

Gainsight

JUNE 11, 2021

It begins with identifying and developing outcomes. You really don’t need to do hundreds of interviews to find data points that you can start to take action on. There will be NLP analysis of conversational data for more robust customer sentiment. Major Takeaways: Outcome-based selling is the future.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

JANUARY 30, 2019

You define success and are data-driven. That you won’t find in the typical “PM handbook”. The ability to visualize the world from someone else’s perspective and understand their feelings. Which means you are here in service of the developers and designers building your product. Now it’s time to become great.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. For software products : design interface, data sets, infrastructure ?? For service products : people expertise, customer experience, and process. For service products : people expertise, customer experience, and process.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. Eoghan McCabe, CEO. “We

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. You can use in-app behavioral analytics to measure implicit feedback. Modals are incredibly useful tools when used correctly. Step 2: Choose the right tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Sequent Learning

APRIL 22, 2019

While not all targeted for product managers, we have found these books to be accessible, helpful, and filled with tools to contribute to the success you deserve. Hooked does an incredible job in explaining how product managers can include consumer psychology in product development to generate rewarding products.

Books 40

Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

MARCH 28, 2018

To help you get a better at it, I’d like to share some useful storytelling tools I learned recently. It’s nice to have a tool like that! We like giving a lot (too much) data about what we did, and how it worked, and how cool it was. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.”

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Alpha.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Product Coalition

JANUARY 26, 2024

However, when you only have days or weeks to gather actionable insights, you cannot boil the ocean with in-depth or extensive research methods. Mini-research is about Looking for actionable insights with minimal effort using any combination of methods necessary. This is where gathering strategic insights helps.

User Testing 101

User Testing Product Research Research Software Data Visualization 101

Business of Software Conference

DECEMBER 14, 2023

Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up. You set the rules and write the handbook. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. How to Break This Rule: Trust your inexperienced gut. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. It also helps you start developing a better sense of which books are worth reading or not , so you are not restricted on what other people tell you you should read.

Books 52

Books Technical Review Research Software Data Visualization 52

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, some Developers know Java, and some know.Net. This is a matter of asking the right questions in the right way.

Data Visualization 261

Data Visualization Customer Experience Roadmap Presentation 261

The Secret PM Handbook

JUNE 16, 2017

Obviously, based on this data retrospectives and debriefs should be a no-brainer. But this data still doesn’t motivate most teams to act. With this data I can say, “I recommend the team start doing retrospectives – your performance will improve 10x faster.” I want the company to buy the team a tool to support retrospectives.

Data Visualization 207

Data Visualization Customer Experience Research Software User Testing 207

The Product Coalition

MARCH 23, 2018

The solution is collaborating at several levels and it starts with developing a shared vision and purpose for the product. We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. Get all your data in one place.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

OCTOBER 22, 2018

When you handle it well, it’s a powerful data point to bring to your product decisions and having a good feedback process in place, which actively involves your users, says a lot about how much you value your customers. A good comparison would be a support SLA or section in an employee handbook. Which features are blockers to sales?

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Secret PM Handbook

JUNE 16, 2017

Obviously, based on this data retrospectives and debriefs should be a no-brainer. But this data still doesn’t motivate most teams to act. With this data I can say, “I recommend the team start doing retrospectives – your performance will improve 10x faster.” I want the company to buy the team a tool to support retrospectives.

Data Visualization 150

Data Visualization Customer Experience Research Software User Testing 150

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, some Developers know Java, and some know.Net. This is a matter of asking the right questions in the right way.

Data Visualization 150

Data Visualization Customer Experience Roadmap Presentation 150

Product Bookshelf

JANUARY 3, 2017

Sprints enable you to get answers to key product and service questions in just five days. A sprint is a five-day structured process used to resolve a big open question facing a product or service team. Sprints can be used to test and get decisive feedback on any new offering or approach for new or improved products or services.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. In these reflections, insights certainly surface, some of which will make it to my list of candidate essay ideas. Every morning I spend about an hour reading industry insights.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. They have to become experts in our tools when they really just want to be experts in their job. iPhone (visual voicemail). This guy might have too much knowledge. Knowledge is power.

Research Software 287

Research Software Data Visualization Differentiation Customer Experience 287

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177