Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. For software products : design interface, data sets, infrastructure ?? For service products : people expertise, customer experience, and process. For service products : people expertise, customer experience, and process.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. In these reflections, insights certainly surface, some of which will make it to my list of candidate essay ideas. Every morning I spend about an hour reading industry insights.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. It's insightful, but it might inadvertently narrow your vision. In product development, the type of evidence we rely on to build our products can make or break our strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

BrainMates

APRIL 2, 2019

Develop skills and keep practising. You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. Be savvy at developing our networks. Realise that even though you want to succeed the cost is too high.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. He was in that growth hacking space of a very data-driven high-growth stage of a company. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58