Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. As your Scaled Agile practices mature, you may implement tools which help you visualize these dependencies during quarterly planning sessions.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . How To Improve Your Feature Prioritization Process With Data You Already Have. Product Led Success: The Professional’s Handbook – An Introduction Blog. Product Analytics.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. These experiences leading Customer Success gave me a lot of insight into the importance of CS operations to enable scale.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

The Product Coalition

JANUARY 28, 2021

I credit overengineering for that really complex change management process or that 200 page employee handbook you may have been asked to read. This service allows other applications to utilize this data set. I suspect it has something to do with creativity. It’s not limited to software development either?—?I

Construction 156

Construction Software Developers Software Development Data Visualization 156

The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Whimsical : Whimsical is a unified suite of collaboration tools. Move ideas forward faster with visual communication. Draw.io : Draw.io

Feedback Software 104

Feedback Software Research Software User Testing Technical Review 104

Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. By “seeing” into your customer accounts, you can better understand them through usage insights and health scoring.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Sometimes that valuable insight means you have to say “no” to the customer when they try to repeat flawed processes and practices. .

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Secret PM Handbook

OCTOBER 21, 2017

So you can use use tools to enhance your cognition. Many of our knowledge-oriented tools are focused on improving the weaknesses of our cognition, like remembering things (all the to-do lists and GTD applications and wikis). Or helping to find patterns in a lot of data (big data, Excel charts, even search).

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1. Adoption Analytics Are Vital. They need to look at adoption data as a proxy. CS Teams In PLG Companies Shine a Light On Customer Stories.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Secret PM Handbook

JUNE 16, 2017

Obviously, based on this data retrospectives and debriefs should be a no-brainer. But this data still doesn’t motivate most teams to act. With this data I can say, “I recommend the team start doing retrospectives – your performance will improve 10x faster.” I want the company to buy the team a tool to support retrospectives.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

The Product Cafe

JANUARY 18, 2024

We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. They dive deep into topics, giving us insights and wisdom no other medium can match. They're great at sharing the info and resources we all need. I totally get you!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. The post How To Say “No” To A Feature Request appeared first on The Secret Product Manager Handbook.

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

Gainsight

NOVEMBER 16, 2021

On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. .

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. ACTION : Put yourself in the customer’s shoes; find how to solve problems with your product or service. Thinkertoys: A Handbook of Creative-Thinking Techniques. Design around the illusions of choice, facial cues, and predictable aesthetics. Lean Analytics: Use Data to Build a Better Startup Faster.

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Data Visualization Books User Testing Customer Experience 48

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. The practices I describe are not an exhaustive list of tools and methods.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

MAY 3, 2022

And these insights reveal the best ways to lift expansion revenue. For instance, maybe you dig into the data and see new users are taking way longer to make an upgrade than advanced users. It uses in-product analytics to help you spot potential churn risks, step in, and steer risky users toward better experiences.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Gainsight

JUNE 11, 2021

You really don’t need to do hundreds of interviews to find data points that you can start to take action on. Major Takeaways: We’re seeing five PM trends: salaries and hiring are rising, career paths are widening, companies are becoming product-led, tools are becoming no code, and lifelong learning is a must.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. This means you first need to engage with your customers to listen to what they (and the data points) are saying. That doesn’t mean Friday beers, ping-pong tables, or free snacks.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Secret PM Handbook

FEBRUARY 20, 2018

In this article I show you how to take what you know about the problems your product solves and turn it into tools that enable sales to blow out their numbers. Perhaps your product is a project management tool that’s particularly strong in resource management. We keep the data in a spreadsheet. What Does The Prospect Want?

Product Research 170

Product Research Demo User Testing Data Visualization 170

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. What are the most important processes to have in place? Product, Finance, etc.)

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Customer Experience 52

The Product Coalition

JANUARY 30, 2019

You define success and are data-driven. That you won’t find in the typical “PM handbook”. The ability to visualize the world from someone else’s perspective and understand their feelings. Which means you are here in service of the developers and designers building your product. Now it’s time to become great.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. You can use in-app behavioral analytics to measure implicit feedback. Modals are incredibly useful tools when used correctly. Step 2: Choose the right tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

DECEMBER 19, 2018

. “The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Sequent Learning

APRIL 22, 2019

While not all targeted for product managers, we have found these books to be accessible, helpful, and filled with tools to contribute to the success you deserve. The Business Acumen Handbook by Steven Haines. What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services by Anthony Ulwick.

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Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

MARCH 28, 2018

To help you get a better at it, I’d like to share some useful storytelling tools I learned recently. It’s nice to have a tool like that! We like giving a lot (too much) data about what we did, and how it worked, and how cool it was. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.”

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Product Coalition

AUGUST 26, 2019

For software products : design interface, data sets, infrastructure ?? For service products : people expertise, customer experience, and process. Professional services, such as healthcare professionals, are often already productized. But less tangible services such as consulting often need productization to be commercialized.)

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

The Secret PM Handbook

MARCH 28, 2018

To help you get a better at it, I’d like to share some useful storytelling tools I learned recently. It’s nice to have a tool like that! We like giving a lot (too much) data about what we did, and how it worked, and how cool it was. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.”

Customer Experience 170

Customer Experience Demo Agile Article 170

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Alpha.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Product Coalition

JANUARY 26, 2024

However, when you only have days or weeks to gather actionable insights, you cannot boil the ocean with in-depth or extensive research methods. Mini-research is about Looking for actionable insights with minimal effort using any combination of methods necessary. This is where gathering strategic insights helps.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Business of Software Conference

DECEMBER 14, 2023

Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up. You set the rules and write the handbook. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. You simply can’t always rely on or wait around for data. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built. For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Imaginary Cloud - Design

JULY 2, 2020

This is clearly illustrated when the book describes the part of making the visuals. The same is verified in multiple other instances in the book, be it regarding visual work or UX work. In the books listed below, you will find rich insights from ethics, anthropology, neuroscience and history.

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Books Technical Review Research Software Data Visualization 52