Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. These experiences leading Customer Success gave me a lot of insight into the importance of CS operations to enable scale.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? How To Improve Your Feature Prioritization Process With Data You Already Have. Product Led Success: The Professional’s Handbook – An Introduction Blog.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Whimsical : Whimsical is a unified suite of collaboration tools. Move ideas forward faster with visual communication. Draw.io : Draw.io

Feedback Software 110

Feedback Software Research Software User Testing Technical Review 110

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. The post How To Say “No” To A Feature Request appeared first on The Secret Product Manager Handbook.

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. How to Prioritize a Product Roadmap. In these reflections, insights certainly surface, some of which will make it to my list of candidate essay ideas. Modern Project Management for Product Managers.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Gainsight

MAY 3, 2022

And these insights reveal the best ways to lift expansion revenue. For instance, maybe you dig into the data and see new users are taking way longer to make an upgrade than advanced users. With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It lifts retention.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Gainsight

NOVEMBER 16, 2021

On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. .

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Gainsight

MAY 10, 2021

The recent proliferation of streaming services has led to an abundance of original content. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Topic: Data-Driven Onboarding. Netflix, Hulu, Amazon Prime, HBO Max, Disney+.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. The practices I describe are not an exhaustive list of tools and methods.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

JUNE 11, 2021

You really don’t need to do hundreds of interviews to find data points that you can start to take action on. Major Takeaways: We’re seeing five PM trends: salaries and hiring are rising, career paths are widening, companies are becoming product-led, tools are becoming no code, and lifelong learning is a must.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

BrainMates

APRIL 2, 2019

You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap. Don’t like to take risks?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. You define success and are data-driven. That you won’t find in the typical “PM handbook”. The ability to visualize the world from someone else’s perspective and understand their feelings.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Sequent Learning

APRIL 22, 2019

While not all targeted for product managers, we have found these books to be accessible, helpful, and filled with tools to contribute to the success you deserve. As a product manager, chances are, you have been put in front of a meeting to present your roadmaps, budgets, strategic vision, and more.

Books 40

Books Product Management Product Manager Data Visualization 40

The Product Coalition

AUGUST 26, 2019

For software products : design interface, data sets, infrastructure ?? For service products : people expertise, customer experience, and process. Professional services, such as healthcare professionals, are often already productized. But less tangible services such as consulting often need productization to be commercialized.)

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. It’s not your fault, you simply can’t do it with your data spread around like that!

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. I do that by leading them to make the decision themselves. This is a matter of asking the right questions in the right way.

Data Visualization 261

Data Visualization Customer Experience Roadmap Presentation 261

The Product Coalition

OCTOBER 22, 2018

When you handle it well, it’s a powerful data point to bring to your product decisions and having a good feedback process in place, which actively involves your users, says a lot about how much you value your customers. And that they have a roadmap for 2 years, so their customers can’t help them right now.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Sequent Learning

SEPTEMBER 4, 2019

Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Perhaps product people will write a better user story, or prioritize a backlog, or produce different roadmap; these are tactical activities. That’s great news. They just move the ball around.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. And as a result they also start to understand how supporting skills could actually be counterproductive if the data isn’t kept accurate. I do that by leading them to make the decision themselves. This is a matter of asking the right questions in the right way.

Data Visualization 150

Data Visualization Customer Experience Roadmap Presentation 150

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184