Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. Regardless, the following articles are a must-read for anyone concerned with rolling out the best product in each iteration. 5 Designing Your Product’s Continuous Feedback Loop.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Johanna Rothman

OCTOBER 10, 2023

When I saw the McKinsey report on “developer productivity,” I shuddered. First, that makes no sense in a collaborative team. Second, there's no way to measure such a thing as developer productivity, despite what McKinsey says. I'm not linking to the report, because the advice is so bad.) Email newsletters.

Consulting 85

Consulting Product Research Weak Development Team Feedback Loop 85

The Product Coalition

JULY 24, 2021

In my first article in this series, I posited that the only problem Agile has is that it’s too concise. I truly believe that our bad mental model i.e. expecting people to execute like machines is at fault here. As you become better at your transformation efforts and become more aware; you start seeing your weak spots.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Customer Interviews Help Us Understand Our Customers’ Goals, Context, and Unmet Needs I recommend product teams interview customers at least weekly.

User Testing 168

User Testing Customer Experience Customer Feedback User Friction 168

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. For startups and product owners, the stakes are high, and the path is treacherous.

Branding 97

Branding User Testing Product Research Data Visualization 97

Userpilot

MAY 27, 2024

poor customer service) can harm a business’s reputation. This way, you can collect feedback that’s relevant to their specific needs, improve their product experience, and close the feedback loop. It can include FAQs, tutorial videos, step-by-step guides, or help articles.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JANUARY 29, 2023

These are the main questions we cover in this article. Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP. Why is a new feature validation process important in product development?

User Testing 98

User Testing Product Research Framework Feedback Software 98

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. Lack of support or poor-quality assistance from your team can lead to support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

JUNE 14, 2022

We discuss the SaaS consumption gap in this article, including what it means, why it occurs, and how it can you bridge the consumption gap by driving product adoption. SaaS consumption gaps are the result of various factors, including poor onboarding , bad user experience , lack of educational resources, and ineffective marketing efforts.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Weak Development Team 52

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Slack collects feedback through in-app microsurvey.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 1, 2022

In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. Common reasons for voluntary churn include a poor onboarding experience, the product doesn’t meet their needs, missing key features, or the price suddenly increases. Analyze the feedback and then act on the highest-priority issues.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Incremental innovation gives you time to listen to user feedback. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Successful organizational metrics programs focus on global outcomes and meaningful feedback loops.

Agile 100

Agile Data Visualization Product Research Feedback Software 100

Userpilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions. So, keep your surveys short and focused on one goal.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Successful organizational metrics programs focus on global outcomes and meaningful feedback loops.

Agile 98

Agile Data Visualization Product Research Feedback Software 98

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Userpilot

SEPTEMBER 28, 2022

Let’s dive into the article and explore how you can measure and improve customer goodwill for your SaaS company. Listen to what customers have to say and close the feedback loop. But what can you do from a customer success team? Take customer feedback seriously and act on it. Retain customers forever.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. For example, I’ve shown you 6 easy bug reporting tricks , answered the 4 W’s of bug reporting and gave you some insights on bad bug reports. And trust me, it’s not going to be boring.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Usersnap

AUGUST 26, 2021

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. So how do you get customer feedback and accelerate growth?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

MARCH 26, 2023

In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! They tell the product management team what they need to achieve. Are you ready to dig in? What is strategic product management?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

The Product Coalition

OCTOBER 9, 2023

User Insights Iceberg This differentiation helps not only to dig deeper for valuable insights; it also explains why users words and actions do not always correlate, why direct feedback does not reveal market-creating insights, and also why, sometimes, there is no explicit demand to back up good product ideas.

User Testing 108

User Testing Data Visualization Customer Feedback Customer Experience 108

Usersnap

JUNE 24, 2022

It’s vital customer feedback you need to validate that what your business is doing is on the right track! If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. This leads to the positive reviewers feeling a bit neglected. What you can expect ????

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Usersnap

MAY 19, 2022

Your team spent countless hours nailing down every detail. By the end of this article, you’ll: Get a brief overview of PMF, and how it came to be Have a measuring system to determine whether you have reached product-market fit, Different questions you can use in your product-market fit survey template.*. Everyone is going to love it.

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 16, 2022

By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data. In this article, you will find ready to use tactics that will help you increase customer satisfaction. Ensure you close the feedback loop by taking action on customer complaints or suggestions.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 7, 2019

There are various articles on the best practices for Customer Success, but all of them are saying the same things over and over again. Note: This article has embedded real-life examples, strategies, and cases from the author and her company, Growbots. Customer Success has wider functionalities and responsibilities.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

The Product Coalition

MARCH 2, 2020

Do you want to get this article in your inbox? Too bad, when nowadays diversity, autonomy, mastery, and purpose become the driving factors in a highly competitive environment where more of the same for everyone is no longer creating value. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Gainsight

MARCH 9, 2022

In fact, the two strategies should complement one another in a feedback loop. This could include email open rates, the number of walk-through videos watched or knowledge articles read, surveys taken, or questions posted to the community. Does a poor NPS score activate additional engagement? Speaking of expansion….

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

The Product Coalition

MAY 17, 2019

This is what allows feedback loops. The product team : This is the close-knit team that build the artifacts used to evolve the product (green layer). Ideally, this is a cross-disciplinary team working closely together in an iterative/agile kind of way. The team tend to operate in weekly / bi-weekly cadence.

Weak Development Team 60

Weak Development Team Product Research Product Management Product Manager 60